Landscape Estate Account Manager-Snohomish, WA

The Sr Account Manager-Estates proactively manages multiple high-end residential and estate garden properties to ensure compliance with PLM design and contractual obligations. This individual is responsible for property maintenance and projects that meet customer expectations in terms of appearance, scheduling, and budget.

Qualified candidates have an impeccable eye for detail and a solid understanding of trends and best practices within estate gardening. The right candidate for this position will have comprehensive knowledge and experience with correct horticultural practices to implement proper pruning techniques, lawn care, and ornamental plant maintenance in unique and elaborately landscaped gardens.

The Sr Account Manager-Estates works in collaboration with the Director of Operations to handle needs within contractual and budgetary parameters. Supervises the activity of crews and works closely with production staff regarding scheduling, efficiencies, quality, and customer service.

Ensure all contractual services provided are of optimum quality and completed on schedule.

Maintains positive relationships with clients through professional, transparent, and timely communications on landscape services and products.

• Responsible for profitability, client satisfaction, quality of services and the retention of employees on assigned Pacific Landscape Management sites.
• Provide a high level of customer service and exceptional communication, both written and verbal.
  
  This includes being able to present information in different ways to gain comprehension at any level of the organization or with outside clients and vendors

Be able to manage and execute a variety of diverse assignments.

• Proactively manages properties to ensure quality standards are being met.
  
  Actively inspects and identifies landscape problems prior to potential escalation.
  
  Defines a workable resolution within the customers’ needs and budgetary parameters.
• Produces billing documentation and conducts customer walk-throughs
• Supervises to ensure that all employees are always working efficiently and safely. Ensures all crews are properly prepared, equipped, and functioning. Oversee the care of company assets in the field, vehicles, shop, field offices and customer work-sites.

Develop strong maintenance crews through quality leadership and hands-on training to enforce proper horticultural practices to ensure services are delivered in a manner consistent with contract specifications and company quality standards.

Meet division guidelines for customer files, reports, and other documentation.

Provides feedback to appropriate parties regarding pricing, competition and other markets

• Strong accuracy, attention to detail and organization skills.
• Exceptional attendance and reliability.

Other duties as assigned.

The Sr Account Manager-Estates proactively manages multiple high-end residential and estate garden properties to ensure compliance with PLM design and contractual obligations. This individual is responsible for property maintenance and projects that meet customer expectations in terms of appearance, scheduling, and budget.

Qualified candidates have an impeccable eye for detail and a solid understanding of trends and best practices within estate gardening. The right candidate for this position will have comprehensive knowledge and experience with correct horticultural practices to implement proper pruning techniques, lawn care, and ornamental plant maintenance in unique and elaborately landscaped gardens.

The Sr Account Manager-Estates works in collaboration with the Director of Operations to handle needs within contractual and budgetary parameters. Supervises the activity of crews and works closely with production staff regarding scheduling, efficiencies, quality, and customer service.

Ensure all contractual services provided are of optimum quality and completed on schedule.

Maintains positive relationships with clients through professional, transparent, and timely communications on landscape services and products.

• Responsible for profitability, client satisfaction, quality of services and the retention of employees on…