Director, Program Manager (PSOC)

Job title:

Director, Program Manager (PSOC)

Reports to:

Sr. Director of Operations Support

Location:

United States (remote) Salary: 250,00K/yr

We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Operations Support, Threat and Incident Management, Human Resources, Training, and Environmental Health and Safety.

As part of this team, you’ll be part of our leadership team and work alongside a group of professionals that are committed to excellence and innovation.

The Director, Program Manager is a senior leader responsible for building and leading a global program management function that enables disciplined execution across a complex, multi-region datacenter security program. This role oversees a team accountable for program governance, delivery standards, executive reporting, and cross-functional coordination, ensuring strategic priorities are translated into measurable outcomes with consistency, pace, and operational excellence. As a key member of the leadership team, the Director provides executive-level direction, ensures alignment between Securitas and client priorities, and drives consistent program performance, operational discipline, and accountability across global teams.

In this role, you will drive fast, disciplined execution across a portfolio of programs and/or projects by building the operating rhythm, workflows, and governance needed to move work quickly and effectively across global teams. You will lead and develop a team of international managers with clear standards for ownership, pace, judgment, and follow-through, creating a culture of high accountability and consistent performance.

You will ensure communication with internal leaders, partners, and customers is precise, timely, and executive-ready, with strong command of message, audience, and outcomes. The role oversees enterprise analytics and reporting, translating data into decisions and action that improves service quality, operational efficiency, and business results. You will remove friction in execution, strengthen documentation and operating procedures, and lead major initiatives with a clear expectation of measurable outcomes, operational reliability, and sustained delivery.

We are looking for a seasoned professional with a bachelor’s degree in business, management, or a related field, and 10+ years of progressive leadership experience building and leading global program management functions, governance models, or complex cross-functional program portfolios, including at least 3–5 years at the director level. Experience working in a PSOC, GSOC, SOC, or comparable security operations environment is required, with demonstrated ability to lead governance, operating rhythms, reporting standards, and cross-functional execution within a security operations program.

Global, multi-region operations experience is required, and a background in datacenters is preferred.

This position requires strong leadership, communication, and analytical skills, as well as the ability to influence without direct authority and build relationships at all organizational levels.

The ideal candidate is a strategic thinker, effective communicator, and results-oriented leader capable of driving performance in a fast-paced, global environment with demonstrated success in aligning shared services strategy with operational and business goals.

This position involves domestic and international travel (approximately 10% of the time), so a passion for travel (and a valid passport) is essential. This role will also require flexibility to work nights and weekends (when needed) to support global staffing issues, high priority events, and off-hours incidents.

All applicants to this role must have reliable means of communication, reliable means of transportation (public or private) to get to/from work, the legal right to work in…