Contracts Manager

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Regular Full-Time

7 days ago Requisition

Title:

NEMT Contracts Manager

Location :
Bellevue, WA with regular travel between sites.

Work schedule :
Full time, 40 hours per week, 8:00am – 5:00pm with some flexibility. This position is hybrid, with approximately 70% onsite and 30% remote.

This position is posted internally only with a Final date to receive applications of August 12 th , 2026.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://(Use the "Apply for this Job" box below)./

The career opportunity:

The Contracts Manager is responsible for overseeing a team comprised of Contract Specialists. This team ensures Hopelink’s compliance with regulations, standards, and contractual requirements affecting Brokerage Transportation as well as managing the relationships with contract holders, internal departments, and vendors. The ideal candidate approaches regulatory and contract compliance with a problem-solving mindset and takes ownership of the processes and outcome. The ideal candidate will come with a background in contractual compliance in transportation, nonprofit, healthcare, or related field.

What qualities we are looking for: We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit.
We offer paid training!

• 2+ years of leadership experience with proven experience leading teams through change.
• 2+ years of experience administering contracts, managing vendor or partner agreements, or demonstrating comparable transferrable skills in a related field.
• Ability to identify patterns in data and information to create proactive solutions.
• Strong organizational and project management skills.
• Client and community-focused, with a demonstrated ability to collaborate effectively with individuals from diverse backgrounds and foster an inclusive, respectful environment.
• This position is a Service Critical Employee with specific attendance requirements:
  • Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

Examples of what you will be doing:

• Manages, assigns, coordinates, and evaluates the work of Contracts Specialists; inspires team to drive operational improvement and organizational alignment with regulations and standards.
• Serves as liaison and relationship manager with governmental agencies, medical facilities, service providers, vendors, and contract holders regarding contract compliance and monitoring.
• Regularly reviews Brokerage’s business practices and team’s performance to ensure compliance with pertinent regulations and contractual requirements.
• Oversee and perform contract administration duties, including preparation and revision of contracts, summaries of contract requirements, collaboration with Hopelink and contractor staff to ensure compliance, and maintenance of contract files.
• Lead targeted outreach initiatives to strengthen relationships with medical facilities and community-based organizations, enhance awareness of NEMT services, and improve equitable access to transportation and healthcare.
• Oversees subtractor compliance with…