Branch President

Branch President Opportunity

Are you a strategic, people-focused leader who knows how to build strong teams, grow a business, and deliver an exceptional client experience? EMB Management is seeking a dynamic Branch President to lead our Washington operations and help shape the next chapter of our growth. This is a high-impact executive leadership opportunity for someone who can turn strategy into results, inspire teams, strengthen client partnerships, and create a culture where employees and communities thrive.

As part of Associa, the industry's leading community management company, you will have the resources and reach of a national organization while leading a team deeply connected to the communities we serve throughout Washington.

As Branch President, you will have the opportunity to:

• Set the strategic direction for EMB Management
• Build, develop, and empower a high-performing leadership team
• Strengthen the employee and client experience
• Drive sustainable growth, client retention, and financial performance
• Expand EMB Management's presence and impact throughout Washington
• Partner with regional and corporate leaders to influence broader organizational initiatives
• Serve as a visible ambassador for EMB Management and Associa

• Develop and execute the branch's strategic and annual operating plans
• Establish clear goals and accountability across the organization
• Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence
• Lead the budgeting process and ensure the branch meets its financial commitments
• Identify opportunities to improve efficiency, service delivery, and profitability
• Maintain strong internal controls and support timely accounts receivable collection

• Lead, coach, and develop the branch leadership team
• Attract and retain high-performing talent who raise the bar
• Create a culture of accountability, collaboration, empowerment, and continuous improvement
• Ensure employees understand how their work contributes to the success of our clients, communities, and business
• Oversee performance management, succession planning, leadership development, and key talent decisions
• Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience

• Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners
• Ensure teams consistently deliver responsive, high-quality service
• Oversee client retention and management agreement renewals
• Resolve complex client concerns with sound judgment, professionalism, and urgency
• Ensure the branch remains responsive to the changing needs of the communities we serve

• Develop and execute strategies to expand the branch's market presence
• Identify organic growth opportunities within existing client relationships
• Partner with sales and marketing leaders to pursue new business and strategic accounts
• Promote Associa's full range of services and solutions
• Represent EMB Management and Associa as an active leader in Washington's business and community association management markets

• Align people, processes, systems, and culture to deliver an integrated client experience
• Ensure compliance with company policies, governing documents, contracts, and applicable federal, state, and local requirements
• Use financial and operational data to identify trends, address root causes, and make informed decisions
• Sponsor and support strategic initiatives across Associa as needed

• Five or more years of progressive leadership experience in community association management, property management, hospitality, or another service-focused industry
• Demonstrated success leading a complex, multi-functional operation
• Strong financial and business acumen, including experience with budgeting, profitability, financial reporting, and performance metrics
• A proven ability to grow revenue, retain clients, and improve operational results
• Experience building, developing, and leading high-performing teams
• Ex…