Communications Partner, Organ Donation Operation

Description and Qualifications

The Donation Operations & Utilization Communications Partner is responsible for developing and executing strategic communications initiatives that support Life Center’s internal stakeholders and operational priorities related to donor hospitals, transplant centers, and in-hospital family engagement. This role develops communications strategy, infrastructure, and content that strengthens partner engagement, translates complex clinical, operational, and regulatory initiatives into clear and actionable narratives, and delivers audience-appropriate communications that build trust, reinforce organizational value, and advance donation outcomes.

The role serves as a strategic communications partner to internal stakeholders including Donation Operations and Organ Utilization, and leads content planning and execution across owned communication channels to effectively engage and support donation partner audiences.

• Develop and execute strategic communication plans that support donor hospital, transplant center, and in-hospital family engagement initiatives, aligning with
  
  Life Center’sstrategicobjectives.
• Serve as a communications partner to Donation Operations and Organ Utilization leaders, providing counsel and messaging support aligned with organizational priorities.
• Collaborate cross-functionally with Organ Operations and Utilization leaders to ensure communication strategies support businessobjectivesand stakeholder needs.
• Develop communications strategy, infrastructure, and content that strengthens engagement with donation partner audiences and reinforces
  
  Life Center’smission and value.
• Lead content planning, development, and distribution across owned communication channels targeting donation partner audiences.
• Tailor communications for both clinical and non-clinical audiences, ensuring messaging is clear,accurate, actionable, and audience-appropriate.
• Translate complex clinical, operational, and regulatory information into compelling, accessible communications for diverse stakeholder groups.
• Manage andmaintaincommunication calendars, ensuring timely,accurate, and audience-centered messaging.
• Identify opportunities to strengthen partner engagement, enhance relationships, and improve the effectiveness of operational communications.

• Develop targeted communication materials, including newsletters, email campaigns, presentations, talking points, digital content, and partner resources.
• Create engaging content across channels—including email, web, digital, print, and presentations—thatreflects
  
  Life Center’svalues and vision.
• Ensureall communications reflect organizational brand standards, messaging consistency, and sensitivity to the donation and transplantation environment.
• Support website strategy and optimization for donation partner audiences, including content updates, user experience improvements, and engagement initiatives.

• Monitor communication performance metrics and audience engagement trends to inform strategy and continuous improvement efforts.
• Exercise sound professional judgment in managing sensitive communications andidentifyingissues with potential organizational, industry, regulatory, or reputational impact.
• Manage communications-related budgets and resources responsibly, ensuring expenditures align with strategic priorities and approved parameters.

• Strong writing and editing skills including content organization, message flow, grammar, proofreading, and editing (written samples and editing test will be reviewed).
• Program development and project management skills.
• Ability to help guide teams with creation and implementation of new communication and marketing initiatives.
• Proficiency in MS Office suite. Strong organization skills, ability to manage multiple tasks to meet deadlines, and desire to be a self-starter
• Operating knowledge of software such as SharePoint, Smartsheet, and Adobe Creative Suite.
• Proven ability to work in a fast-paced, continuously evolving, and at times ambiguous environment.
• Strong interpersonal, organizational, and time management skills.