Sr. Mgr, Marketing and Communication, Flex Worldwide Strategy (Fulfillment & Operations

Sr. Mgr, Marketing and Communication, Flex Worldwide Strategy

Job  |  Services LLC

At Amazon, our goal is to exceed the expectations of customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost‑efficiently as possible. To meet this goal, Amazon constantly innovates and delivers best‑in‑class services in the last‑mile delivery space, including the expansion of the Amazon Flex program. Amazon Flex partners with independent contractors—called delivery partners—to deliver Amazon packages, empowering individuals to be their own boss.

We are seeking a Head of Worldwide Marketing & Communications for Amazon Flex. In this role, you will serve as the global leader architecting and overseeing our worldwide marketing and communications vision and strategy across the end‑to‑end customer lifecycle. Your responsibilities include brand, creative, digital, acquisition, retention, loyalty, product, marketing technology, content, communications, learning‑experience design, data and analytics, research, and insights.

You will build strategies, systems, and programs to support scaling, provide functional expertise across locales, and maintain brand and voice consistency.

This highly visible position requires an exceptional leader who can navigate complex stakeholder environments while delivering measurable results. You will balance short‑term tactical executions with long‑term strategic planning, using data‑driven insights to inform decisions. The ideal candidate has proven experience managing and scaling marketing and communications globally, strong analytical capabilities, cross‑cultural communication skills, and a track record of sophisticated go‑to‑market strategies in fast‑paced, ambiguous environments.

• Drive global marketing and communication vision and strategy, build functional capabilities and roadmaps, and ensure execution excellence to deliver results.
• Lead and develop a highly effective marketing and communication organization across the customer lifecycle, including branding, lead generation, conversion, engagement, product, communication, learning‑experience design, marketing technology, and research and insights.
• Analyze market and industry trends, customer behavior, and other relevant data to inform product development and business strategies.
• Build scalable and repeatable marketing and communication programs that have broad, but targeted reach; create global playbooks, toolkits, and processes to enable programs to scale.
• Oversee the development and launch of go‑to‑market plans for all new products, features, and services for Amazon Flex.
• Track, measure, and analyze the performance of marketing and communications campaigns, and report results to business leadership.
• Continually experiment and introduce new approaches to marketing and communications that acquire and engage customers in innovative ways.
• Balance strategic planning and capability building with tactical execution to deliver results.
• Work closely with and advise leadership on marketing and communications strategies, and ensure alignment with business objectives.
• Advise and collaborate efficiently and effectively with regional business, marketing, and communications teams to achieve goals.
• Partner and collaborate with stakeholders across product, engineering, program, business development, PR, legal, public policy, business operations, creative, and other Amazon marketing and communications organizations.
• Manage budgets, including allocation, reconciliation, and ROI.

• 10+ years of professional non‑internship marketing experience.
• Experience managing teams.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
• Experience driving direction and alignment with cross‑functional teams.

• Knowledge of Photoshop, video editing, and related tools.
• Experience in inter‑team working skills to develop partnership with partner, tech team, and operating at leadership levels.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of…