Behavior Program Supervisor

Benefits

• Health, dental, vision and more
• 3 weeks paid time off + 10 paid holidays
• 403b with employer match
• Check out our full list of benefits and perks HERE

The Behavior Program Supervisor oversees day-to-day operations within the Behavior department and supports behavior department leadership in building and implementing programmatic change. The Behavior Program Supervisor supervises Behavior Program Associates, Playgroup Coordinators, and the Behavior
- Admissions Coordinator, working under the direction of the Senior Operation Manager. This role works closely with other operations, collaborating heavily with Shelter Care, Adoptions, Foster, and Veterinary teams. The Behavior Program Supervisor provides leadership, and supports the mission, goals, and philosophy of Seattle Humane.

• Supervises Behavior Program staff and volunteers in day-to-day operations.
• Works with Shelter Care to identify and address dog behavior needs within the campus population.
• Works with Foster Care to identify and address dog behavior needs within the foster population.
• Escalates significant behavior concerns to Senior Operations Manager immediately.
• Works with the Behavior Admissions Coordinator to manage intakes of dogs with behavior concerns and intake diversion resources for families and pets who need additional support.
• Works with the Behavior Admissions Coordinator to provide support for adopters of pets with behavior concerns pre- and post-adoption.
• Acts as Volunteer Captain for Behavior Program volunteers.
• Monitors requests from other departments for behavioral support for dogs and delegates as appropriate. Attends rounds or other meetings related to pets’ progress and needs while in our care, as needed.
• In collaboration with Senior Operations Manager and Behavior Program Associates creates behavior support, intervention, management and/or training plans for pets in our care. Oversees their implementation, monitors progress and adjusts as necessary.
• Teaches animal behavior, handling, and related classes for staff and volunteers, as needed.
• Provides behavior advising and consultation for potential adopters and foster parents for aggression, reactivity, fear, and other challenging behaviors.
• Manages phone, in-person, virtual, and email behavior support and consultations for foster parents, adopters, and the public.
• Participates in euthanasia decision-making and communication.
• Assists with handling during behavior euthanasia as necessary.
• Writes or edits communication such as memos, behavior plans, and handouts.
• Recommends program changes to the Senior Operations Manager for review.
• Monitors assigned inventory of behavior program supplies. Orders regularly to ensure adequate supply.
• Capable of completing all key Behavior coordinator and associate tasks and functions.
• Other duties as assigned.

• Supervises Behavior Program staff.
• Supervises Behavior Program volunteers.
• Serves as a key resource for staff and volunteers in all animal-handling positions.

• Daily close collaboration and communication with staff from Shelter Care, Foster Care, Veterinary Services, Admissions, Adoptions, and Marketing.
• Daily communication with all other staff teams regarding canine behavior needs.
• Daily communication with behavior department staff.
• Regular written and verbal communication with leadership and management team members.
• Excellent interpersonal skills.
• Ability to maintain calm, respectful, and professional demeanor in emotionally charged situations, including discussions regarding euthanasia.
• Communication (verbal and written) with operations staff, program volunteers, foster parents, adopters, and the public by direct contact, telephone, email, and remote video services.
• Works in a team setting to implement Behavior Program duties.
• Represents SH in a professional and courteous manner at all times.
• Provides quality service to clients, volunteers, and staff; recognizing their individual contribution to the success of our organization.
• Commits to valuing diversity and contributes to an inclusive working environment that is sensitive to other opinions, culture, and perspectives.

High degree of formal policy and procedure to guide work. A high degree of independent judgment is required. Diverse duties on a weekly basis as routine varies day to day. Must be able to coordinate multiple tasks within a day and be able to maintain concentration on a task or a series of tasks while dealing with frequent interruptions. Flexibility and attention to detail in all areas of this position are extremely important.

Must be able to respond to unexpected questions, comments, or requests from volunteers and other staff. Must be able to work well without direct supervision. A high level of customer service skill is needed. Must be able to coordinate specific details and remain focused on Seattle Humane’s long range goals.

• At least 2 years of…