Data Analyst

We are seeking a highly detail-oriented analyst to support the Enterprise Compliance organization in the implementation of an integrated Governance, Risk, and Compliance (iGRC) solution within Service Now (SNOW). This role is primarily focused on data entry, data analysis, quality assurance, and fact-checking activities within the iGRC platform. The ideal candidate brings hands‑on experience with iGRC implementations and thrives in a structured, process‑driven environment that demands accuracy and thoroughness.

Accurately enter, update, and maintain iGRC data within Service Now, including controls, risks, policies, and related records

Ensure data integrity and consistency across all iGRC modules in SNOW

Follow established data governance standards and naming conventions throughout all entries

Analyze iGRC data to identify gaps, inconsistencies, or anomalies and
* escalate* findings to the Compliance Manager

Fact-check control descriptions, risk ratings, policy mappings, and other iGRC content against source documentation and authoritative references

Cross-reference data across multiple sources to validate accuracy prior to finalization

Conduct structured quality checks on iGRC records to ensure completeness, accuracy, and alignment with compliance standards

Track and document QA findings, flag discrepancies, and follow up with relevant stakeholders to drive resolution

Support review cycles and approval workflows within SNOW, ensuring records meet defined quality thresholds before progressing

Partner with control testers to ensure testing evidence and results are accurately reflected in SNOW

Collaborate with iGRC implementation team members on data migration, configuration validation, and content population activities

Communicate status updates, blockers, and quality findings to the Compliance Manager on a daily basis

Participate in team meetings and working sessions; document action items and follow up on open items

• 2+ years of hands‑on experience with iGRC implementations or GRC platform administration (Service Now GRC/IRM strongly preferred)
• Demonstrated experience with data entry, data validation, and quality control activities within a compliance or risk management context
• Strong analytical skills with a meticulous attention to detail and a low tolerance for data inaccuracies
• Familiarity with GRC concepts including controls, risks, policies, and compliance frameworks (e.g., SOX, NIST, ISO 27001)
• Ability to work cross‑functionally with technical and non‑technical stakeholders
• Proficiency with Microsoft Office Suite (Excel, Word, Teams); experience using Excel for data analysis and reconciliation
• Strong written and verbal communication skills; able to concisely document findings and
  * escalate* issues appropriately
• Direct experience with Service Now Integrated Risk Management (IRM) or Policy & Compliance Management modules
• Service Now Certified System Administrator (CSA) or GRC Implementer certification is a plus

• Exceptional attention to detail and commitment to data accuracy
• Structured, methodical approach to quality assurance and fact‑checking
• Ability to manage high volumes of data entry without sacrificing quality
• Strong organizational skills with the ability to prioritize and track multiple work streams simultaneously
• Proactive communication - surfaces issues quickly and clearly
• Comfortable working within defined processes and escalating when deviations arise