Assistant Center Manager - WA

Job Details

Job Location:

3720 D Factoria Blvd SE - Bellevue, WA 98006

Salary Range: $19.00 - $21.00 Hourly

Title:

Assistant Center Manager

Reports To:

Center Manager

Classification:
Hourly + Bonus

Supervises:
Guest Service Associates and Wax Associates

The Assistant Center Manager (ACM) supports the Center Manager in ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. Responsibilities include modeling guest service behaviors, recruiting, developing and retaining talent, loss prevention, expense control, training & coaching, and maintaining center cleanliness. The position also requires the sale of retail products and wax passes.

• Ensures the center exceeds guest expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

• Produces results consistent with monthly goals. Manages productive center shifts to ensure the center meets and exceeds key performance objectives.
• Leads Associates to embrace, practice, and coach all guest experience behaviors to achieve the same.
• Partners with Center Manager to take smart risks and seek creative value‑added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with District Manager / Center Manager to identify performance opportunities for ongoing feedback and development.
• Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes Action Plans in partnership with the District Manager / Center Manager to improve results.

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork and building a team focused on driving center growth.
• Maintains an open center environment where Associates can freely express concerns and feelings without fear of retaliation.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication in all business transactions with guests, Associates, and the Corporate Office.
• Communicates effectively with the Center Manager, Associates and peers, including the cascade of information necessary to manage the business.

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures the center is neat, clean and organized, the lobby is filled to correct capacity and all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

• Ensures compliance with company standards per the Center Operations User Guide.
• Ensures Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Center Manager in loss prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including storage room and desk, are neat, clean, organized and operating to company standard.
• Fo…