Key Holder Retail; Nordstrom Bellevue · Nordstrom Bellevue Square

Job Title:
Key Holder (Nordstrom Concession)

Location:
Bellevue, WA

Hours: 40 hours

Reporting:
Store Manager

Pay Rate (Hourly): $23 Based on experience, plus Commission Eligible

• Fully responsible for all store operations and administration when on a shift without the Store Manager or Assistant Manager
• Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Store Manager regularly and in sufficient detail
• Trusted key holder responsible for opening/closing store procedures

• Support integration and training of new starters
• Support on-going staff training, coaching and development
• Motivate team to drive sales to achieve store target
• Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies
• Ensure staff comply to company policies, procedures and instructions at all times

• Ensure the team deliver a consistent and exceptional standard of customer service
• Greet all clients with a friendly and welcoming demeanour
• Establish client’s needs, offer guidance and advice
• Maintain high level of customer service at all times
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
• Mystery shop reports should not be below 75%
• Manage all customer issues following Monica Vinader company guidelines

• Collect and update customer information to ensure efficient use of client book and accurate data capture
• Develop and maintain client relationships in line with Monica Vinader company guidelines
• Assist Marketing with arranging Store events

• Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
• Ensure the appropriate processing of:
  • store maintenance and snagging
  • internal/external transfers
  • maintaining back stock, trays, packaging and cash desk
  • in-store services (including engraving)
  • repairs and damages
• Compile and execute all Store reports as needed

• Adhere to Monica Vinader Stock Management policy
• Report discrepancy/stock loss incidents to Store Manager

• Customer obsessed and always prepared to go the extra mil
• An excellent communicator with strong interpersonal skill
• Proactive, positive and flexibl
• Commercially aware and target motivate
• Ability to upsell and link sell
• Ability to build and maintain a client book
• Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

• Are hands‑on, solutions‑focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self‑motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out

Ability to document your authorisation to work in the US.

Travel to our other Boutiques and Concessions may be required