Order Specialist

Overview

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to keep the stockroom neat, safe, and organized.

• Pulls and prepares customer orders for pickup.
• Ensures that the quantity of customer orders is evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests.
• Executes all daily tasks so that all orders are completed on time.
• Communicates and follows up with customers on issues regarding their orders, all the way through resolution.
• Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store.
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail.
• Maintains and down stocks the Elfa product area in the Stock room.
• Performs daily locations audits on customers' orders.
• Executes changes to staging locations and Elfa Pull Sequence.
• Reviews and takes timely action on the Product Not Arriving as Expected Report.
• Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery.
• Understands our sales goals and holds themselves and the staff accountable for achieving those goals.
• Leads the salesfloor and performs other tasks or duties in partnership with the Managers.
• Actively engages with customers to solve their organizational challenges.

• College degree preferred.
• 2-5 years inventory experience preferred.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure.
• Proven communication and coaching skills.
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.
• Understands retail is an ever-changing industry and requires flexibility in scheduling.
• Must be at least 18 years of age.

• Rewarding pay to recognize the value you bring to the team. Starting at $25.00 an hour, up to $27.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique 1equals3 website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
• Peace‑of‑mind benefits:
  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
• Family‑focused support:
  Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work‑life balance boosters:
  Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore:
  Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance.
• Recognition you deserve:
  We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity:
  Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.