Retail, Retail Associate​/ Customer Service

Overview

The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order.

• Welcomes and greets all customers as host in the front entrance or throughout the store.
• Connects with customers to suggest solutions to their organizational challenges.
• Designs and sells custom closets and other storage and organization solutions.
• Acts as a register person with a strong focus on providing a great customer experience during checkout.
• Introduces and enrolls customers in the rewards program.
• Works on merchandise processing during early morning or evening shifts, as scheduled.
• Maintains the sales floor, keeping shelves full and presented according to brand standards.
• Supports carry‑out to our customers' cars via curbside or in the parking lot/garages.
• Assists with cleaning routines around the store including dusting, restrooms, and vacuuming.
• Processes customers’ orders for curbside pick‑up and/or delivery.
• Organizes the stockroom, ensuring it is well‑maintained to support selling efforts.
• Adheres to time expectations established for the role, performing tasks with accuracy and timeliness while exhibiting pace and attention to detail.
• Engages actively with customers to solve their organizational challenges.
• Provides a $2 per hour differential for early morning shifts scheduled between 5:00 am and 7:00 am for unloading trucks and merchandising the store prior to opening.

• Starting pay of $20.00–$21.00 per hour, including a $2 per hour differential for early morning shifts.
• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance offered through Fidelity.
• Competitive sick pay and PTO plan.
• Basic life insurance, disability insurance options, accident and critical illness insurance, and flexible spending accounts (FSAs).
• Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays and gym membership discounts.
• Transportation benefits program.
• Employee discount on merchandise, custom spaces, services, gift cards, and pet insurance.
• Service awards and retirement gifts for outstanding contributions.
• Participation in Employee Resource and Affinity Groups.

• High school diploma preferred.
• Retail sales experience a plus.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Understands that retail is an ever‑changing industry and requires flexibility in scheduling.
• Must be at least 18 years of age.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.