Assistant Concession Manager

Job Title: Assistant Manager (Nordstrom Concession)

Location: Bellevue

Reporting To: Concession Manager

Pay Rate (Annually): $50,000-$60,000 + Quarterly Bonus Eligible

• Support the Concession Manager and act as the ‘go‑to’ senior Management Team member on shift.
• Drive sales and exceed targets through exceptional customer service, building a client business and leading conversion in our Services offerings (Piercing, Welding, Engraving and Monogramming).
• Provide people management and coaching to deliver the above.
• Maximize store efficiency through operations management.

• Deliver sales budget through the implementation of an action‑oriented business plan.
• Monitor and drive store and team KPIs.
• Deliver a consistent and exceptional standard of customer service through your sales team.
• Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency throughout the team.
• Develop and maintain client relationships in line with Monica Vinader & Nordstrom guidelines to drive repeat business.
• Network to create key relationships with corporate and local clients to support HQ with revenue‑driving events.

• Set clear individual sales objectives and KPIs for your team and provide ongoing coaching and training.
• Implement approved brand and product training to ensure consistent styling advice and inspiration.
• Foster a welcoming environment for all direct Nordstrom employees, making them feel part of the team and supporting them in transactions and services.
• Manage the team in accordance with company policy and procedures.
• Stay attuned with Nordstrom compliance and training needs, ensuring all employees are up to date.
• Support the recruitment process, interview candidates, and compile feedback from trial shifts.

• Execute visual merchandising guidelines to a high standard.
• Ensure in‑store experience (Concession cleanliness) aligns with brand standards.
• Maintain an accurate stock file.
• Ensure accurate payment processing and cash handling.
• Ensure proper processing of in‑store services (engraving, aftercare).

• A demonstrated passion for customer service and business growth.
• Commercially aware and target‑driven.
• Excellent communication and interpersonal skills.
• Flexible and adaptable.
• Ability to work well under pressure in a fast‑paced environment.

• Hands‑on, solutions‑focused, and entrepreneurial.
• Collaborate openly with humility, honesty, and humour.
• Embrace learning, teaching, and personal growth.
• Stay resilient, adaptable, and self‑motivated in a creative environment.
• Speak up when you don’t know and act quickly to find solutions.

• Full‑time hours of 40 per week.
• Competitive base salary and vacation entitlement.
• Opportunity to earn quarterly bonuses (OTE of $5000 a year).
• Private Healthcare Scheme.
• 401(k).
• Generous staff discount.

• Authority to document authorization to work in the United States.

• Travel to other Boutiques and Concessions may be required.