Retail, Retail Associate​/ Customer Service

Overview

The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an order.

• Early morning shifts starting between 5am and 6am (with $2 per hour differential for shifts beginning 5:00-6:00 am while unloading trucks and merchandising the store prior to opening).
• Additional shifts may be available in order processing, registers and sales, including daytime, evenings, and weekends.

• Work merchandise processing during early morning or evenings (based on schedule); unloading trucks, lifting boxes, merchandising products, climbing ladders, and working at a safe but fast pace.
• Welcome and greet all customers as Host in the front entrance or throughout the store.
• Connect with customers throughout the store, suggesting solutions to their organizational challenges.
• Design and sell custom closets and other storage and organization solutions.
• Serve as a register person with a strong focus on providing a great customer experience during checkout.
• Introduce and enroll customers in our rewards program.
• Maintain the sales floor – keeping shelves full and presented according to brand standards.
• Support carryout for customers through curbside or in the parking lot/garages.
• Assist with cleaning routines around the store – including dusting, restrooms and vacuuming.
• Process customers’ orders for curbside pick-up and/or delivery.
• Organize the stockroom, ensuring it is well-maintained to support selling efforts of the store.
• Adhere to time expectations, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail.
• Actively engage customers to solve their organizational challenges.

• Available for early morning shifts starting between 5am and 6am.
• High school diploma preferred.
• Retail sales experience a plus.
• Strong computer skills.
• Enjoys engaging with people and connecting with customers.
• Understands retail is an ever-changing industry and requires flexibility in scheduling.
• Must be at least 18 years of age.

• Rewarding pay: starting at $20.00 an hour, up to $21.00 an hour.
• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to benefits information and company updates.
• Competitive sick pay and PTO plan.
• For full‑time associates:
  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family‑focused support: parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work‑life balance boosters: paid holidays, gym membership discounts, qualified transportation benefits.
• Discounts on products, custom spaces, services, gift cards, and pet insurance.
• Recognition: service awards, retirement gifts, celebrating core principles, exceptional daily contributions.
• Diversity initiatives:
  Employee Resource and Affinity Groups, community involvement.

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.