Retail Store Associate

About This Role

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team at the Bellevue Square studio location. You will create an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This hourly, non‑exempt position reports to the Studio Manager and involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains high standards of cleanliness and safety.

• Warmly greet and welcome customers, creating a celebratory environment.
• Check customers in or help them book an appointment using POS, technology, and software systems.
• Help customers choose and style their piercing and hypoallergenic non‑piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details, on the floor or via phone inquiries.

• Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and other related items.
• Maintain up‑to‑date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
• Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products.

• Help keep the studio clean, organized, and stocked with all necessary supplies.
• Follow all health and safety regulations related to piercing procedures and hygiene.
• Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory.

• Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers.
• Participate in team meetings and training sessions to continuously improve skills and product knowledge.
• Support the team in achieving studio‑wide goals and maintaining a positive work environment.

• Process transactions accurately, including sales, returns, and exchanges.
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

• Retail or service industry experience is a plus.
• You must be able to work weekends, nights, and holidays.
• An independent thinker with a “can do” attitude.
• You love jewelry and helping customers choose their earrings.
• You pride yourself on delivering exceptional customer service.
• You thrive in a busy environment and know how to keep busy when it’s quieter.
• You enjoy spending time with people.
• You are nice, friendly, outgoing, and easy to get along with.
• You like being part of a team.
• You are flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist; the ability to lift up to 25 pounds is required.
• Standing for a full 8‑hour shift is a regular part of this role.
• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job.
• You make a commitment and stick to it.

• Compensation: $15‑19 per hour + commission.
• 401(k) and Roth IRA plans.
• Generous employee discounts on our products and services.
• Employee Assistance Program (EAP) resources.
• Team member referral bonus plan for Studio positions.

ROWAN is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity, gender expression, age, military, or veteran status or any other protected characteristic.