Sales Lead, Retail, Customer Service Rep

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

• Promotes customer service by greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; communicates performance to associates; motivates and trains associates to achieve goals.
• Maintains awareness of customers to increase service levels and reduce security risks; stays current on payment, exchanges, and security policies.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, cash reconciliation, or customer service; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Uses product knowledge and sales techniques to assist customers in locating and selecting merchandise.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Participates in and facilitates visual directives including store sets and merchandise replenishment.
• Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback for associate performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture — Living the Chico’s FAS Values and Guiding Principles:
  Customer Focus, Trust, Engagement, and Performance.
• Manages Complexity — Solves problems with high quantity and sometimes contradictory information.
• Plans and Aligns — Plans and prioritizes work to meet commitments.
• Organizational Savvy — Navigates policy, process, and people-related dynamics.
• Courage — Addresses difficult issues and communicates openly.

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Ability to stand, walk, and lift up to 50 pounds; operate a register; handle merchandise; climb, reach, push/pull
• Regular attendance essential to meet company objectives
• Flexible schedule including nights, weekends, and holidays

The wage range for this position is $17.66 to $22.05. Successful candidates’ wage rates will be determined based on their qualifications for the position.

Part-time associates are eligible to participate in the Company’s employee assistance program and employee discount program. Please visit our Careers page at  for more information regarding benefits.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under law.