Sales Associate

COS offers a wardrobe of ready‑to‑wear, and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You'll have the opportunity to provide customers with high‑level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

• Customer‑focused:
  You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:
  Adaptable and responsive to changing priorities and customer requests.
• Action‑oriented:
  Proactive and driven to take initiative and get things done with quality.
• Strong communicator:
  You have a genuine interest in people, communicate clearly, and actively listen to understand other perspectives and needs.
• Eager to learn:
  Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast:
  You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility:
  Willing and able to work varied hours, including evenings and weekend.

Preferable but not mandatory

• Understanding of store operations and customer service skills from previous retail experience.
• Confident in offering customers advice on fashion trends, materials, sizing, etc.

• This is a Part‑Time position, 10–20 hours.
• Compensation: $20/hr.

• 25% staff discount across all H&M Group brands—available both in‑store and online.
• Every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
• Employee Assistance Program (EPA).
• Vacation/Wellness, Holiday, and Parental Pay.
• Voluntary Benefits.

All your information will be kept confidential according to EEO guidelines.

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.

Hence all diversity dimensions are taken into consideration in our recruitment process.