WAMU Audience Engagement Assistant; Student); FWS

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This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University’s Office of Financial Aid.

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Department:

Donor Relations

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The PT Audience Engagement Assistant (Student FWS) is a part-time student position that provides hands-on support for audience engagement activities, including events, member/listener communications, and social media support. This role is designed for an individual with limited to no prior experience and offers on-the-job training. Work is completed under the guidance of a manager or experienced staff member.

Essential Functions:

1.) Event Support

• Assists with event preparations and day-of support for WAMU events, including media partnerships and co-presented events, following established plans and instructions.

• Helps maintain guest lists and supports ticket giveaway logistics (e.g., organizing entries, tracking responses), under staff supervision.

• Assists with assembling event materials and logistics checklists (e.g., timelines, supply lists, run-of-show notes) for staff review and finalization.

2.) Member and Listener Support

• Assists with responding to routine member and listener questions using approved guidance and templates; escalates non-routine or sensitive issues to a manager. Supports CRM data hygiene through regular data cleaning, validation, and record maintenance.

3.) Social Media Support

• Assists with drafting, formatting, and scheduling social media posts using pre-approved messaging, brand guidelines, and staff direction.

• Helps compile basic social media metrics (e.g., likes, shares, comments) and prepares summaries for staff review; does not make independent strategic recommendations.

4.) Additional Duties

• Provides general administrative and project support to the Advancement team as assigned, consistent with a student/entry-level role.

Position Type/Expected Hours of Work:

• Part-time.

• 20 hours per week.

Salary Range:

• $18.40 - $20.00 per hour.

Required

Education and Experience:

• Current student with a Federal Work Study (FWS) award.

• Interest in events, audience engagement, communications, and/or social media.

• Strong reliability and follow-through; able to complete assigned tasks on time with guidance.

• Clear, professional communication skills (written and verbal) and comfort asking questions when direction is needed.

• Basic computer skills and comfort learning new tools (e.g., Microsoft Office/Google Workspace, web forms, ticketing platforms, social scheduling tools).

• Ability to follow instructions, use templates, and adhere to established guidelines (e.g., brand standards, privacy/confidentiality expectations).

• Attention to detail for tracking lists, logging requests, and handling routine administrative tasks.

• Ability to maintain professionalism when interacting with members/listeners and to escalated non-routine issues to a supervisor.

• Customer service experience (retail, campus roles, volunteering, etc.).

• Familiarity with social media platforms (e.g., Instagram, Facebook, X/Twitter, Linked In) from a personal or student organization perspective.

• Experience supporting events (student orgs, campus programming, volunteering).

• The ideal start date for this position is 8/31/26.

• This position will report to the Associate Director Donor Relations at WAMU.

• Hybrid modality. For…