Retail Sales Floor Lead- Clienteling | Bellevue Square

Retail Sales Floor Lead
- Clienteling

Department: Retail

Employment Type: Permanent
- Full Time

Location: Bellevue

Compensation: $26.00 - $28.00 / hour

Hi there, we’re Article. Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead, Operations
, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance.

Why We Need You:

For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are:

• An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
• A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
• A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

About the new store:

This is our second store in Canada, and we’re excited to be based in the heart of Toronto’s fashion district and become part of the local community.

• Our store address is:
  Lincoln Square North, Bellevue, WA 98004
• Store size: 8400 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6-8x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, Monday
  - Saturday, 10 am - 8 pm, Sunday 11 am
  -7 pm

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

• In person interview with new Store Manager.

Start date:
September 21st 2026

• Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise.
• Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business.
• Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.
• Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.

• Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities.
• Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
• On-the-Floor
  
  Coaching:
  
  Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards.
• Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
• Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
• Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
• Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
• Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.
• Outstanding communication skills with a natural ability to connect with people and build trust quickly.

• Leads by Example:
  Models hospitality-first service, positive energy, and work ethic on the sales floor.
• Real-Time Support:
  Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
• Ope…