T-Mobile

At T-Mobile, you’ll be primarily selling wireless contracts and phones. This position is ideal for young adults who communicate well, as you’ll be engaging frequently with customers seeking the perfect phone on an affordable plan.

Headquarters: Bellevue, WA

Industry: Telecommunications

Employees: 38,000

Competitors: Verizon Wireless, AT&T, Sprint

Average Hourly Salary: $10.57

Average Annual Salary: $33,257

Headquarters:
Bellevue, WA
Industry: Telecommunications
Employees: 38,000
Competitors:
Verizon Wireless, AT&T, Sprint
Average Hourly Salary: $10.57
Average Annual Salary: $33,257

Applicants should have a high school diploma or GED. Previous experience in sales and customer service is required. Excellent communication skills, both speaking and writing, are essential, along with basic computer familiarity. It’s important to align with T-Mobile’s values to deliver excellent customer service.

Retail sales associates should build strong relationships with customers, understanding their needs to recommend suitable services. They must simplify complex contracts and products, ensuring customers feel welcomed and cared for. Gathering feedback helps improve service and sales. Associates need to multitask, utilize sales systems, assist coworkers, and contribute to store upkeep, including merchandising and cleaning. They should help train new employees, promote job openings, and adhere to dress code and conduct policies.

• Describe T-Mobile in one word.
• Why are you qualified for this role?
• Share an example of turning a negative situation positive.
• Describe handling a difficult customer.
• How would you manage a difficult phone customer?
• Have you ever gone against company policy?
• What did you like and dislike about your last job?
• Provide sales experience examples.
• Describe a leadership experience on a team.
• Describe yourself in one word.
• What is your biggest weakness?
• Convince me to upgrade to the $80 plan.
• Describe a disagreement with a supervisor and how you handled it.

The Sales Associate plays a key role in making T-Mobile America’s Most Highly Regarded Service Company. They exemplify delivering customer delight and generating sales through a service-oriented attitude.