Key Account Manager

Job Summary

We are a global leader in electric motor and drive technology, delivering solutions that power smartphones, household appliances, electric vehicles, factories, data centers, aircraft, and critical infrastructure. Our mission is to empower the world’s industry and innovation.

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships with one or more strategically significant customers. This role is accountable for achieving assigned sales targets, driving growth, and delivering on key account objectives. The KAM serves as the primary point of contact for their designated accounts, representing the full portfolio of company products and services. They lead cross‑functional account planning efforts, ensure coordinated customer engagement, and maintain overall customer satisfaction and long‑term partnership health.

This role focuses on the customer's headquarters and major buying locations, while closely coordinating with internal teams and field partners who support additional sites or business units within the account. The KAM ensures alignment, consistency, and a unified approach across all customer touchpoints.

• Establish and nurture high‑impact relationships with key stakeholders across all levels of the organization, ensuring alignment and long‑term partnership success.
• Involve senior leadership at pivotal moments and drive continuous, productive dialogue between our executive team and strategic account stakeholders.
• Work closely with sales, marketing, and engineering in executing customer engagement initiatives, providing guidance and support to ensure successful implementation.
• Ensure proper coordination with manufacturing and fulfillment across Nidec Drives’ global locations to ensure project executional success for key accounts.
• Proactively lead processes related to assigned key accounts, establishing shared performance objectives, financial targets, and critical milestones across short, mid, and long‑term horizons—fully aligned and endorsed by both organizations’ leadership teams.
• Accountable for achieving sales, volume, profitability, and strategic performance goals, including maintaining forecasts for sales and operational planning across the assigned key accounts, and consistently delivering against them.
• Monitor and analyze performance metrics, providing regular updates and insights to senior management. Work with leadership to set sales objectives, identify opportunities, and manage sales forecasting and pipeline through Salesforce.
• Monitor competitive activities and industry trends to anticipate market shifts and identify areas for differentiation. Develop strategies to maintain a competitive edge and capitalize on emerging opportunities within assigned accounts.

Customers

• Work with identified key accounts and associated OEMs, Systems Integrators, and our Channel network.
• Communicate by phone, email, video conferencing, and in person at customer sites with an emphasis on in‑person site visits.

Travel

• Throughout the Americas and regional defined areas.
• Occasional travel to other countries, as customer situations dictate, and national sales meetings.
• Travel requirement: 50%.

• Bachelor’s degree in engineering, Business, or Marketing is preferred.
• 6+ years of sales experience in a technical B2B environment with a focus on large/strategic customer accounts, or an outstanding record of achievement in senior account management positions.
• Experience in engineering, sales, marketing, or a related field.
• Strong communication skills.
• Ability to manage complex projects.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, PowerPoint, and video conferencing software.
• Ability to adapt presentations and other assets to align with assigned key accounts.
• Comfortable using a computer for various tasks.
• Languages:
  
  English.
• This is a Remote (US) role, however, preferred locations to support collaboration, customer engagement, and business needs include:
  • Boston, MA
  • Seattle, WA
  • Eden Prairie, MN

Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your EEO rights as an applicant, please visit the following website: http://www
1.eeoc.gov/employers/upload/