Benefits Specialist, Workforce Account Management - West Region

Position: Benefits Specialist, Workforce Benefits Account Management - West Region
You may have seen in the media that job posting scams are on the rise. Symetra is committed to creating a positive candidate experience without putting you  such, applications for our open job postings are only collected through our secure career site and we are transparent about our . We also do not send funds to candidates or request funds from candidates, via check or otherwise.

If you experience something different than what we outline in our process or would like to report suspicious activity, please contact us.

- Relevant skills and experience will be listed so you know why those jobs are a match##

Job Description Symetra has an exciting opportunity to join our Workforce Benefits account management team as a
** Benefits Specialist**!
** About the role
** As a Benefits Specialist, you will act as an account manager in the 100-499 lives block of business. You will support assigned Regional Executives and Voluntary Sales Executives for the Life, Disability, Absence Management and Supplemental Health product lines for in-force business. You will manage relationships with assigned new and existing customers and growing the business while also resolving issues as they arise.

The position involves having a working understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business and achieving customer satisfaction.
** What you will do
*** Provide service to an existing book of business, which requires the following - Serve as designated primary service contact for a book of business consisting of accounts ranging in size from 100-499 lives.
* Provide excellent customer service and respond to customer inquiries received by 2pm in the same day.
* Build strong relationships and collaborate with internal partners to address service inquiries and provide consultative support.
* Partner with Implementation Managers to successfully implement new business.
* Manage all day to day service work including Agent of Record changes, licensing updates, amendment activity, complex billing resolutions, data feed set up, claim escalation resolution and supporting enrollment events. Manage client education around products and services, GO portal and general Symetra processes.
* Attend face to face meetings occasionally with customers including benefit fairs, enrollment meetings and finalist presentations **(up to 5% travel).
*** Work in partnership with assigned Regional Account Manager on cases 5,000 lives and above to create a dedicated service "team" approach.
* Collaborate with Regional Sales Executives on book of business to identify business growth opportunities.
* Drive proactive service touchpoints with customers and track key activities to show our value to clients.
* Work across organization to resolve issues and provide solutions to client as primary liaison.
* Manage renewal process for designated book of business, which entails, requesting renewal census to prepare for underwriting review.
* Coordinate renewal receipt from underwriting and delivery in partnership with your sales executive or based on established strategy by market.
* Work with Regional Sales Executive to negotiate on behalf of the client and/or broker with underwriting including using knowledge of current small business renewal strategies to maximize efforts.
* Communicate group renewal decision to required departments.
* Ensure a focus on continued learning in role as the industry and customer needs evolve and new products and services become available.
* Participate in special projects and/or committees with a goal of continual process improvement.
* Manage implementations from a customer facing perspective for state mandated coverage (TDB, DBL, PFL, TDI, etc).
* Attend implementation calls for new customers in block of business to learn about them while in flight.
** Why work at Symetra**“
* We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!*” Stephanie

F., VP Customer Service & Operations*“If you're looking for a place to call home, grow professionally and…