Senior Account Manager Job Bellevue area,Washington USA,Sales

Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.

This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.

You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.

What This Role Is

This is not a support or onboarding role.

This is a revenue‑carrying account ownership role focused on:

Re‑selling into the same organization
Expanding into new departments (HR → IT, Legal, Finance)
Strengthening executive relationships
Driving renewal confidence

You will operate as the commercial owner of your accounts post‑sale.

Core Responsibilities 1. Own Renewals

Manage renewal timelines and negotiation strategy
Identify risks early and create mitigation plans
Ensure customers clearly understand value delivered
Forecast accurately and maintain strong renewal hygiene

2. Drive Expansion Within Accounts

Map accounts across departments and stakeholder groups
Identify new workflow and use‑case expansion opportunities
Position Cascade’s value to new executive buyers
Partner with AEs where appropriate to close larger expansions

Run structured Quarterly Business Reviews
Anchor discussions in value, ROI, adoption, and roadmap alignment
Build relationships beyond day‑to‑day users
Multi‑thread across HR, IT, Finance, Legal, and other stakeholders

4. Drive Adoption & Account Health

Monitor usage and engagement data
Recommend actions to improve adoption and workflow integration
Work closely with Implementation to ensure time‑to‑value
Identify and qualify expansion signals within accounts

For each account, you will maintain:

Expansion pathways
Risk assessment and mitigation plan
Quarterly action plan

You should be able to clearly articulate:

Where growth will come from
What risks exist
What next steps are required

Cross‑Functional Collaboration

You will work closely with:

CEO, Sales, and Marketing (for larger expansions or joint selling motions)
CS Implementation for onboarding and complex rollout support
Product & Engineering to communicate strategic customer feedback

This role requires influence without formal authority.

Who You Are

5+ years in Account Management, Strategic CSM, or post‑sale revenue roles
Experience owning renewals and expansion quotas
Strong account mapping and multi‑threading skills
Confident running executive‑level conversations
Commercially minded and revenue‑oriented

Bonus

Experience selling across departments within the same organization
Experience in B2B SaaS, HR tech, IT systems, or enterprise AI

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