Account Manager - Commerical HVAC Spokane, Washington

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress.

If you're ready to grow your career, we’re glad you found us. At CMS, you’ll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team.

The Account Manager is responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as demonstrating applicable technical knowledge. Seeks to expand the depth of offerings within each account. Participates as a member of account team on key and target customers and projects.

The company culture values honesty, integrity, dedication, resourcefulness, independence, and taking ownership.

Location: Bellevue, WA. 100% commission position/eligible for draw.

Benefits: This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

• Identify potential opportunities with existing and new customers.
• Collect project data and compare to CMS’s capabilities.
• Develop relationships with multiple buying influences in the customer’s organization, including project managers, project engineers, construction, purchasing, and accounts payable.
• Build partnering relationships with contractors and consultants responsible for the decision-making process to drive the sales of CMS offerings. Actively listen, probe and identify concerns.
• Determine project needs, constraints, and responsibilities to meet customer’s HVAC system design and installation requirements.
• Develop, evaluate, and discuss possible solutions with customer.
• Be responsible for project take-off, selection, and pricing of equipment and services.
• Develop project fulfillment schedule; responsible for ordering, tracking, customer follow-up, and management of project.
• Prepare and review the proposal. Determine price and selling strategy.
• Review and compare contract terms and conditions with CMS contract standards.
• Present the proposal and negotiate price, terms, and conditions with customer.
• Determine customer needs, develop and execute an account specific business plan.
• Assist in the development of CMS sales and marketing plans and strategies. Aid in the implementation of these strategies and action plans. Provide total account business activity reports and annual forecasts.
• Coordinate with consulting engineers in writing project specifications.
• Authorize replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.
• Positively and credibly influence system design and construction with contractors and consultants. Frequently create competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis. Effectively write, present and communicate bids. Negotiate value, address resistance when demonstrated and close the sale.
• Assist customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution.
• Flexibility to work outside normal work hours, as required.
• Maintain memberships with ASHRAE, USGBC and other industry organizations. Actively attend meetings.

Bachelor's degree in engineering from a four-year college or university; or equivalent combination of education and experience.

Familiarity with HVAC systems and temperature control equipment preferred.

Account Managers must have exceptional written and verbal communication skills. Must demonstrate the ability and willingness to communicate in a clear, concise, and diplomatic manner.

Outstanding attention to detail and excellent…