Account Representative

## Account Representative Apply locations:
Onalaska WAtime type:
Full time posted on:
Posted Todayjob requisition :
JR100179
** Join the Family** - Come work for an exciting company offering great benefits, challenging opportunities, and colleagues who feel more like family.
** Key Responsibilities and Duties
**** Ongoing Account Management & Retention
*** Serve as the primary commercial point of contact for assigned regional customer accounts.
* Maintain regular customer engagement through site visits, operational touchpoints, and structured business reviews.
* Ensure stable service delivery and alignment between customer expectations and APC field execution.
* Proactively identify risks to retention and escalate issues early to prevent service or relationship breakdowns.
** Account Performance & Value Delivery
*** Monitor customer performance against defined KPIs, including safety, service reliability, and operational outcomes.
* Translate technical and operational performance into clear value stories for customers.
* Partner with Technical Services and Field Operations to address performance gaps and improvement opportunities.
* Reinforce APC’s role as a trusted partner, not just a supplier.
** Renewal Planning & Contract Management
*** Own renewal preparation and execution for assigned accounts, beginning well in advance of contract expiration.  + Lead value-based renewal conversations focused on outcomes delivered, risk reduction, and operational improvements.
* Support pricing discussions and contract negotiations in alignment with APC pricing guidance and margin objectives.
* Secure timely renewal commitments and ensure clean transitions into new contract terms.
** Upsell & Cross-Sell Execution
*** Identify opportunities to expand product mix, services, and technical engagement within existing accounts.
* Leverage customer performance data, operational insights, and market benchmarks to frame upsell opportunities.
* Partner with Technical Services to validate solutions through modeling, pilots, or limited trials as appropriate.
* Commercialize approved expansions using ROI-based, value-oriented conversations.
** Sales Process & CRM Discipline
*** Execute APC’s sales and account management process consistently across onboarding, ongoing management, renewal, and expansion stages.
* Maintain accurate CRM records for all customer interactions, opportunities, renewals, and account plans.
* Ensure account documentation reflects current stakeholders, success criteria, and commercial status.
* Support clean handoffs from BDRs during onboarding and provide continuity for customers post-sale.
** Cross-Functional Coordination
*** Coordinate closely with Field Services, Technical Services, and Operations to ensure customer commitments are executed safely and reliably.
* Participate in onboarding activities, early delivery reviews, and issue resolution efforts.
* Collaborate with Regional Sales Managers on account strategy, escalations, and growth planning.
* Support National Accounts teams when regional accounts are part of larger enterprise relationships.
** Customer Engagement & Relationship Building
*** Build strong, multi-level relationships within customer organizations, including site-level and regional stakeholders.
* Conduct regular check-ins, performance reviews, and quarterly business reviews (QBRs) based on account size and complexity.
* Serve as a consistent, professional representative of the APC brand in all customer interactions.
** Safety, Compliance & Professional Standards
*** Adhere to all APC policies and safety regulations, including ATF, MSHA, OSHA, DOT, and applicable federal and state requirements.
* Reinforce safety-first behaviors in all customer engagements.
* Maintain required certifications and training consistent with explosives industry standards.
** Market & Competitive Awareness
*** Monitor customer satisfaction, competitor activity, and market dynamics within the region.
* Share insights with Sales Leadership, Technical Services, and Marketing to inform strategy and enable proactive account management.
*** Education and Experience
**** Bachelor’s Degree preferred;
High School Diploma or equivalent required.
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