Customer Solutions Representative Job Bellevue area,Washington USA,Sales

Title:

Customer Solutions Representative

Location:

Bellevue, WA, US, 98004

Company Name:
ChemPoint LLC

Requisition

We value passion, energy, and enthusiasm to ignite transformation in our industry. Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry.

Primary Purpose

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

What You’ll Do:

Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management placing and processing orders
Places orders into CRM system and updates orders as requested
Follows and/or implements special instructions for various accounts
Maintains accurate and up-to-date notation on all service incidents
Takes incoming phone calls to respond to customer inquiries keeping in mind organization’s principles to build customer confidence, set appropriate expectations and offers solutions
Collaborates with Sales team to address customer concerns and set proper expectations
Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
Participates in training and constructively provides feedback in the form of peer coaching
Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

What You’ll Need:

Bachelor’s degree from fully accredited four-year institution or equivalent work experience
Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
Knowledge and experience working with MS Office Suite
Demonstrates sound judgment and creative problem solving
Open to taking moderate risks with a competitive spirit
Demonstrates a commitment to accuracy and accountability for job performance
Receptive to constructive feedback from peers and mentors
Strong work ethic and team-oriented mind set
Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
Ability to work independently and in teams of various sizes to complete a tactical workload
Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Where You'll Work:

This is a hybrid role in Bellevue, WA.

Pay and Benefits:

The salary range for this position is $55,000 - $57,920.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs.

What You Can Expect:

Strong
work/life flexibility
.

To be surrounded by an
inclusive
team who is collaborative and committed to the achievement of the company.
To be rewarded for your contributions with a
targeted annual company bonus
and
annual salary reviews
.
Competitive
pay and benefits.

We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a…