Manager, Strategic Account Management

Manager, Strategic Account Management

Multiple locations Regular/ Permanent Salaried

The Manager, Strategic Account Management leads the development and execution of account strategies to drive business growth and customer satisfaction. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with company policies and values. The position requires analytical insight to interpret business metrics, identify improvement opportunities, and deliver actionable recommendations. By fostering collaboration and continuous learning, the manager supports operational excellence and drives results that meet both customer and organizational objectives within a dynamic retail environment.

About the team:
Our team is committed to supporting sellers on Walmart Marketplace by partnering with enterprise-level, multi-category sellers to offer a broad assortment with excellent value and service. The Marketplace account management team drives growth for high-impact sellers through strategic planning, operational excellence, and collaboration across functions. By leveraging strong stakeholder engagement, data analysis, and business insights, the team delivers effective solutions that enhance seller performance and customer satisfaction.

This collaborative environment fosters continuous improvement and ensures alignment with Walmart's mission to provide outstanding service and value.

What you'll do:

• Develop and maintain strong relationships with key stakeholders to support business plans and initiatives.
• Coordinate and oversee job-related activities, ensuring alignment with customer and business needs.
• Lead strategic account planning, forecasting, and sales activities to drive growth and meet objectives.
• Provide supervision, mentoring, and development opportunities for associates to enhance team performance.
• Analyze business metrics and data models to identify improvement opportunities and inform decision-making.
• Ensure compliance with company policies, ethics, and standards while promoting continuous learning and adaptability.
• Facilitate effective negotiation and communication to achieve mutually beneficial outcomes.

What you'll bring:

• Proven experience in strategic account management with strong stakeholder engagement and relationship management skills.
• Ability to analyze business metrics and data models to inform decision-making and identify improvement opportunities.
• Expertise in negotiation techniques and delivering compelling, fact-based sales proposals.
• Knowledge of e-commerce, merchandising, and product assortment management to support customer needs.
• Demonstrated leadership in mentoring, coaching, and developing team members to achieve business goals.
• Strong business acumen with the ability to translate complex requirements into actionable plans aligned with company strategy.
• Commitment to integrity, ethical standards, and fostering a collaborative work environment.

Minimum Qualifications:

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1:
Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area. Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications:

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary

Location:

1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.