Security Supervisor

Inter Continental Bellevue – Unarmed Security Supervisor

Inter Continental Bellevue at The Avenue is seeking a professional, service-oriented unarmed Security Supervisor to lead daily security operations for our luxury property. In this role you will help ensure the safety and well‑being of guests, colleagues, residents, and assets while providing leadership, guidance, and support to the security team and upholding exceptional hospitality standards.

• Provide a warm, welcoming presence while maintaining a secure environment for guests, residents, colleagues, and visitors.
• Supervise daily security operations across the hotel, residences, and parking areas to ensure consistent coverage and service.
• Lead, coach, and support Security Officers by setting expectations, reinforcing standards, and promoting accountability.
• Assist with team scheduling, shift coverage, daily task delegation, and communication across all shifts, including mornings, evenings, and overnights.
• Conduct regular patrols and inspections to identify risks, address safety concerns, and ensure compliance with security procedures.
• Respond swiftly and professionally to incidents, emergencies, guest concerns, and escalated situations.
• Review, document, and follow up on incidents involving guests, residents, employees, accidents, lock issues, noise complaints, and other security matters.
• Support onboarding and training of new team members, including emergency procedures, reporting standards, and service expectations.
• Collaborate with Hotel and Residential teams to strengthen preventive safety programs and create a safe, seamless luxury experience.
• Assist with medical emergencies and administer first aid when necessary.
• Other duties as assigned.

• Exceptional customer service skills with a friendly, professional demeanor and the ability to remain calm and confident in high‑pressure situations.
• Previous experience in security operations, with prior supervisory or leadership experience strongly preferred.
• Strong leadership, coaching, and team‑building skills with a proactive, solutions‑oriented approach.
• Experience responding to incidents, completing detailed reports, and enforcing policies and procedures consistently and professionally.
• Physical endurance and mobility, including the ability to walk and stand for extended periods.
• CPR/AED certification required.
• Experience with CCTV, access control systems, incident reporting tools, and related security technology.
• Strong communication skills, including email communication and coordination using MS Outlook and other workplace systems.
• Ability to use Building Link, KYC, Relay panic buttons, and other computer systems as needed.
• Prior hospitality or luxury property experience is a plus, but a service‑driven mindset is essential.

• Paid Time Off – 2.15 hours for every 40 hours worked (≈14 days)
• 7 Paid Holidays, 2 Floating Holidays
• Medical (United Healthcare), dental, and vision insurance – available the first of the month after start date
• Competitive Matching 401(k)
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance:
  Accident Insurance, Critical Illness, Hospitality Indemnity
• Supplemental Short‑Term Disability Insurance
• Basic Life and Accidental Dismemberment Insurance
• Basic Long‑Term Disability Insurance
• Life Insurance buy‑ups
• Employee Assistance Program
• Pet Insurance

• Sick Time – accrue 1 hour for every 30 hours worked

• Competitive Salary
• Competitive Matching 401(k)
• Cash Incentive Programs

$30‑$30 per hour (actual compensation varies based on skills, experience, certifications, location).

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.