Security Command Center Operator

We are looking for people who have ideally worked in a call center or help desk role. Good with phone work and addressing issues over the phone. In this position, you will be triaging/escalating issues related to the safety and security of buildings/property for our client. Must be a strong communicator and critical thinker. Work well under pressure and be flexible to work various shifts.

FLEX / On Call Hours
- Must be able to cover all shifts
- Morning, swing, overnights, weekends.

• Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events.
• Responds to alarm events and security situations based on Standard Operating Procedures or policies.
• Coordinates Law Enforcement response to criminal and security incidents.
• Makes notifications to various internal and external people or groups.
• Operates CCTV cameras to ascertain the cause of events and coordinate response to those.
• Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies.
• Central Point of Contact for the Corporate Security team. Answers phone calls, text messages, and emails regarding security and access management.
• Fill out appropriate logs, reports, and other documents to properly report on the activities of the Security Command Center.
• Identify and report any broken, damaged, or non-operational security equipment for repair.
• Visitor Check in at designated locations.
• Works with internal and external customers to assist with questions, concerns, and other reports.
• Attends trainings, staff meetings, and other assigned meetings as required.
• Completes required self-guided training to maintain company and professional knowledge
• Performs other duties as assigned

• Security Command Center
• Customer Support
• customer Service
• Troubleshooting
• Call Center

If you are targeting a call center candidate they need to be a resolution specialist or be able to give instructions and advice without any additional assistance or supervision. If they are a "let me see what my manager says" type person, that is not going to be the strongest fit either. There needs to be a high level of self-sufficiency with strong problem-solving skills.

Is responsible for the 24x7 monitoring of all physical and electronic security systems reporting to the Security Command Center (SCC). Works with internal and external customers to assist