Key Account Installation Specialist

Job Details

Job Location:

Remote Office
- Remote, WA 98683

Position Type:
Full Time

Salary Range: $25.00 - $28.00 Hourly

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like Stair Master, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

The Key Account Installation Specialist is responsible for the end-to-end coordination and management of equipment installations for assigned key accounts. This role serves as the primary point of contact throughout the installation lifecycle, ensuring each project is properly planned, communicated, executed, and closed according to customer expectations and company standards. The specialist works closely with customers, Sales, Sales Operations, Logistics, Warehousing, Customer Experience, third-party installation providers, and internal service teams.

A critical responsibility of this position is identifying and resolving installation issues, conducting root cause analysis, and implementing corrective actions to prevent recurring problems. This role requires a highly skilled professional with strong leadership capabilities, extensive problem-solving skills, and the ability to manage multiple projects while maintaining exceptional service standards.

• Installation Management Manage assigned key account installations from initial order review through final completion and customer acceptance. Review sales orders, equipment lists, site requirements, delivery schedules, installation scope, and customer expectations before scheduling. Confirm that all required products, accessories, hardware, and installation materials are included and available before the installation date. Coordinate delivery and installation schedules with customers, warehouses, carriers, installers, Sales, Logistics, and other stakeholders.
• Root Cause Analysis and Issue Resolution Lead root cause analysis for installations that do not meet customer expectations or company standards. Investigate installation failures. Document the sequence of events, contributing factors, ownership gaps, and operational impact associated with installation issues.
• Key Account Support and Communication Build strong relationships with assigned key accounts by providing proactive, accurate, and consistent communication. Provide customers and internal stakeholders with regular status updates, including risks, delays, changes, and recovery plans.
• Installer and Vendor Coordination Confirm installation providers understand the complete scope of work, schedule, customer requirements, and documentation standards. Monitor installer performance related to quality, timeliness, communication, safety, documentation, and customer satisfaction.
• Process Improvement and Reporting Track key performance indicators such as on-time completion, installation quality, customer satisfaction, issue frequency, recovery costs, and work-order closure time. Analyze installation data to identify trends, risks, inefficiencies, and improvement opportunities. Develop and maintain standard operating procedures, checklists, templates, and installation management tools.

• Strong project-management and organizational skills.
• Exceptional attention to detail and follow-through.
• Ability to manage multiple installations, priorities, and deadlines in a fast-paced environment.
• Stro…