On Call Shelter ; Overnight

Description

Are you passionate about creating safe, supportive environments for those in need? We are seeking dedicated individuals to join our team as Shelter Staff on an on‑call basis. In this vital role, you’ll be responsible for ensuring the well‑being of shelter residents, overseeing daily operations, and providing a stable, welcoming space for both clients and volunteers.

As Shelter Staff, your primary duties include monitoring the facility, supporting clients through crisis intervention, and employing trauma‑informed care and de‑escalation techniques. You’ll help maintain cleanliness and organization within the shelter, assist with meal setups, and communicate critical information to leadership for effective follow‑up. This position offers valuable ongoing training to enhance your skills and grow within the role.

On‑call staff are typically guaranteed at least one shift per month, with the possibility of additional shifts based on shelter needs. However, there may be times when no shifts are available. We are specifically looking for coverage for our Overnight shifts 11:00 p.m.–7:15 a.m., with occasional opportunities to cover other shifts as needed. You’ll have the flexibility to step in when required, making a meaningful impact while maintaining a work‑life balance.

Ideal candidates will have an Associate’s Degree in Social Work, Psychology, Human Services, or a related field, and experience working with homeless populations. We’re looking for individuals who can handle dynamic, sometimes challenging environments with compassion and professionalism. Basic computer skills, strong communication abilities, and the physical capacity to perform light cleaning and maintenance tasks are also essential.

At a competitive base hourly rate of $25.68, this is an opportunity to make a tangible difference in the lives of vulnerable individuals while developing your professional skills in a rewarding field. As an added benefit, on‑call staff have access to our Employee Assistance Program and are eligible for free virtual primary and mental health care through First Stop Health. If you’re ready to contribute to a cause that matters, apply now and become a part of our mission.

• Associate’s Degree in Social Work, Psychology, Human Services, or a related field, and at least one year of experience working with the homeless population; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of this position.

• Ability to provide compassion and empathy to individuals experiencing homelessness, mental illness, physical disability, substance use, or low‑income challenges.
• Knowledge of and ability to utilize motivational interviewing techniques and harm reduction, trauma‑informed care, and de‑escalation principles.
• Ability to remain fully alert during shifts and respond effectively to crises.
• Physical ability to complete cleaning, organization, and supply management tasks.
• Possession of a current Food Handler’s Certification or Permit.
• Understanding and commitment to The Sophia Way’s Mission, vision, values, programs, and ability to embody a community‑oriented spirit.
• Experience with and ability to work effectively with individuals from diverse backgrounds.
• Ability to maintain a professional demeanor in a fast‑paced, high‑demand environment.
• Demonstrated ability to remain composed and act responsibly in emergency and crisis situations.
• Strong written, verbal, interpersonal, and presentation skills.
• Capability to maintain clear personal and professional boundaries at all times.
• Ability to prioritize tasks, meet deadlines, and handle multiple responsibilities.
• Exceptional attention to detail with a commitment to confidentiality and accuracy.
• Ability to maintain a positive attitude and engage in conflict resolution with a solutions‑oriented approach.
• Demonstrated ability to work independently, take initiative, exercise sound judgment, and interpret and follow policies and procedures.
• Proven ability to foster collaboration and work effectively within and across teams.
• Proficiency in the use of Microsoft Office and Google Workspace.
• Strong analytical and problem‑solving skills.
• Demonstrated ability to provide consistent, high‑quality professional services.
• Capable of upholding the highest ethical standards and demonstrating unwavering integrity.
• Flexibility in adapting to changing priorities and demands.
• Ability to travel between shelters in Kirkland and Bellevue.
• Recent negative TB test, current CPR/AED/First Aid, Bloodborne Pathogens, and Food Worker training certifications, or ability to obtain upon hire.