Lead Software Engineer AI Platform

Job Category

Software Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Salesforce is seeking a Lead Member of Technical Staff (LMTS) to join the Service Cloud Engineering team. In this role, you will provide technical leadership and architectural direction across our core Knowledge product areas, including Self‑Learning Knowledge (SLK) and other Core Knowledge Base domains the team owns.

• Drive the architectural evolution and end‑to‑end delivery of core Knowledge features, including Self‑Learning Knowledge (SLK) refactoring, SLK setup, and deep integrations with Data Cloud.
• Design scalable foundational systems — such as Data Cloud orchestration frameworks and event‑driven architectures — that can be adopted across multiple engineering organizations.
• Take full ownership of product stability and customer success, leading critical production escalations, root cause analyses (RCAs), and resolving long‑standing technical debt to unlock meaningful customer value.
• Multiply the team’s impact through technical coaching and mentorship of engineers at all levels (AMTS, MTS, SMTS), fostering a culture of high‑standard code reviews and engineering excellence.
• Champion Agile practices and continuous improvement, guiding the team toward clear milestones and technically sound incremental delivery in ambiguous environments.
• Apply a strong foundation in service‑oriented design, with a consistent habit of documenting and testing code and a focus on building reliable, scalable user experiences.

• 8+ years of software engineering experience with deep expertise in Java and object‑oriented design patterns.
• Proven ability to synthesize complex technical problems and product requirements into clear architectural paths and actionable strategic plans.
• Proficiency in modern front‑end development using JavaScript (ES6+), React, and related ecosystem tools (e.g., Redux, React Hooks, Next.js) to build responsive, scalable, and performant web applications.
• Demonstrated success leading cross‑team technical initiatives and influencing engineering decisions beyond the immediate team.
• Strong written and verbal communication skills, with the ability to influence leadership and collaborate effectively with cross‑functional stakeholders including Product Management, UX, and Architecture teams.
• Experience building web‑based solutions using web services and a proven ability to integrate with unfamiliar technologies quickly.
• Bachelor’s degree in Computer Science, Engineering, Management Information Systems (MIS), or equivalent practical experience.

• Exposure to AI/ML technologies, such as large language models (LLMs), recommendation systems, or similar.
• Experience with cloud‑native and microservices architectures (e.g., Spring Boot, Guice, message queues, event‑driven systems).

• Time off programs
• Medical, dental and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are based on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $207,800 – $285,800 annually.

The range represents base salary only and does not include company bonus, incentive for sales roles, equity or other benefits.