ServiceNow CMDB Engineer

Light Feather is seeking a Service Now Developer to support a growing federal program. This position offers the opportunity to design, build, and optimize Service Now solutions across the CMDB, ITSM, Service Catalog, and custom applications, and to work directly with stakeholders to translate business needs into scalable technical solutions. The ideal candidate is a strong, well-rounded Service Now developer who is passionate about the platform and thrives in a fast-paced, client-facing setting.

Major responsibilities include designing, configuring, developing, and implementing baseline and custom applications and enhancements in Service Now, including the CMDB, and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.

• Location: Hybrid in Washington, D.C. 20036
• Job Type: Full-time
• Salary: $180,000–$200,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and Light Feather sponsors an upgrade to Top Secret for the right candidate.

• Design, develop, test, and deploy Service Now configurations, custom applications, and automated workflows
• Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
• Establish and maintain CMDB health, data quality, and governance practices
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
• Design and implement integrations with third-party systems using REST/SOAP web services and Integration Hub
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments
• Maintain update sets, release documentation, and technical design records
• Identify risks, dependencies, and design gaps early in the development lifecycle

• Active Secret or higher clearance
• 5+ years of hands-on experience developing and configuring on the Service Now platform
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience building Service Catalog items, workflows, and integrations
• Service Now Certified Application Developer (CAD)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness
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• Service Now CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience with release coordination, version control, and automated testing strategies, including the Service Now Automated Test Framework (ATF)

At Light Feather, you’re not just taking a job—you’re joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You’ll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Light Feather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.