Data and Reservation Specialist

Status:
Part-Time, Non-Exempt, Hourly |

Schedule:

Monday - Friday 10:00 am - 2:00 pm

Reports to:

Data Entry Supervisor Department:
Emergency Shelter Region:
Orange County

Job Summary:

The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients serviced, and program outcomes.

Essential Duties and Responsibilities:

Reservations Responsible for tracking and updating Bed Availability Roster Screen calls from referring Outreach partners, PD and returning clients

Ensure referrals have been vetted for felony warrant checks and sex offender status

Make bed reservation for client arrivals; to include mode of transportation to shelter

Program Data Entry and Reporting Ensure HMIS intake forms are completed by clients and data is entered into the HMISEnsure HMIS data quality management

Responsible for entering all Bed Nights, Case Notes and Services into data base on a daily basis

Scan and file intake packets and other pertinent documents daily

Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard

Meet data entry deadlines in a challenging and constantly changing atmosphere

Light data reporting tasks

Miscellaneous

Attend staff meetings

Attend County CoC meetings as needed

Attend training workshops as needed

Perform ad hoc projects as appointed by Supervisor

Education and Experience Strong computer, typing, and data processing skills

Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers

Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs

General

Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others

Strong verbal communication and interpersonal skills

Ability to multi-task in a fast-paced environment

Attention to detail

Fluency in Spanish is of significant value

Physical Requirements Ability to lift up to 25 pounds

Prolonged periods sitting at a desk and working on a computer

Must have reliable transportation and be willing to rotate/cover at other Orange County Emergency Services shelters as needed
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