Assistant Manager

The Assistant Team Leader plays a key role in delivering a world‑class customer experience while supporting store leadership in daily operations, team development, and sales performance. This role helps lead, coach, and inspire a high‑performing team while ensuring The Paper Store’s mission, values, and service standards are upheld.

You’ll report directly to the Store Team Leader and serve as a leader on the sales floor, stepping in as the Store Team Leader when needed.

What You’ll Do:

• Model and champion The Paper Store G.U.E.S.T. service approach
• Greet every customer warmly and enthusiastically
• Ask open‑ended questions to understand customer needs
• Provide knowledgeable product recommendations and suggest add‑on items
• Thank customers sincerely and invite them to return
• Build customer loyalty through friendly, attentive, and respectful service
• Drive sales through effective selling techniques, store events, and loyalty programs
• Inspire, coach, and motivate team members daily
• Train and cross‑train associates in all areas of the store
• Develop future leaders and build bench strength across departments
• Provide ongoing feedback, coaching, and performance documentation
• Foster a positive, ethical, and inclusive work environment
• Resolve conflicts and handle difficult conversations with professionalism

• Support and assume Store Team Leader responsibilities when needed
• Manage opening/closing procedures and sales floor coverage
• Oversee payroll, scheduling, and labor budgets
• Maintain visual merchandising and presentation standards
• Ensure compliance with company policies and procedures
• Assist with hiring, onboarding, and maintaining staffing levels
• Actively recruit and help fill open positions within 30 days

• Perform ear piercings after comprehensive training (select locations only)
• Complete additional tasks as assigned to support store success

• Previous specialty retail management experience preferred
• Strong leadership and team‑building skills
• Ability to adapt to change and make sound business decisions
• Customer‑focused mindset with a passion for service
• Ability to multitask in a fast‑paced retail environment
• Proficiency with POS systems and Microsoft Office
• Flexible availability, including nights, weekends, and holidays
• Ability to stand, walk, and move throughout the store for extended periods
• Ability to lift up to 50 lbs. using proper safety techniques
• Professional appearance and adherence to dress code standards

• Growth and development opportunities
• Supportive, team‑oriented culture
• Employee recognition programs
• Meaningful work creating memorable customer experiences