IMPACT Program Office Coordinator

Position Title: IMPACT Program Office Coordinator

Location: Bellingham, WA

Salary: $53,436.00 Annually

Department: Instruction

Category: Higher Education

Job Type: Full-Time Classified

Job Number: 7

DESCRIPTION Description

Be the driving force behind a program that changes students' futures. As the Impact Program Office Coordinator, you'll serve as the trusted point of contact for students, school districts, and community partners. You will be safeguarding data, coordinating reports, and keeping operations running seamlessly. If you thrive in a fast-paced environment where organization, judgment, and service truly make a difference, this role offers the opportunity to create meaningful impact every day.

Impact Youth Re-engagement is an Open Doors program that supports 16-21 year-old students in pursuing their education at Bellingham Technical College (BTC). At Impact, students work towards earning a GED, rather than a high school diploma. Once completed, Impact students can pursue college courses tuition-free at BTC with an opportunity to earn an associate's degree for free! To be eligible, students must be deemed "credit deficient" where they have either dropped out of high school or are significantly behind on credit completion and will not earn a high school diploma with their cohort.

Students attend Impact from across Whatcom County, so the population is diverse from rural to urban living with diverse lived experiences, varied academic backgrounds, and individual familiarity and comfort within higher education systems, all within one classroom.

Salary:
Starting salary is $4,453 per month which is based on $53,436; $25.59 per hour.

Position

Duties & Responsibilities

Position

Duties and Responsibilities:

Under general direction of the Impact Director, this public-facing position provides essential clerical supports including coordination of student enrollment notifications, front desk coverage for the Transitional Studies department, assistance with multiple data and tracking systems, and daily in-person proctoring support at the campus Assessment Center.

• Provide program information and advice to students, staff, and community members regarding program content, policies, and activities for the Impact Program and Transitional Studies departments
• Serve as program registration lead for students and school district registrars
• Assist in the preparation, compilation, and coordination of monthly enrollment reports to local school districts with the Program Director
• Cover as Assessment Center proctor for scheduled breaks, lunches and paid time off of full-time employee
• Maintain test proctoring certifications and knowledge
• Curate and maintain a welcoming and secure learning environment
• Perform daily data entry in web-based database regarding student attendance and program participation
• Routinely complete computer-based tasks such as Excel spreadsheet creation and upkeep, uploading and downloading materials, generating enrollment confirmation PDFs, and placing and removing student account holds on ctcLink
• Verify eligibility of prospective students
• Schedule community and campus partner programming for student engagement
• Communicate directly with students on enrollment and attendance management
• Prepare and organize program course materials
• Project, maintain, initiate, and approve expenditures on program budgets.
• Assist in the preparation of annual reports to partner school districts
• Maintain confidentiality and security of program and student files and database records
• Order supplies and materials for the department and confirm delivery of items
• Perform complex scheduling including independently prioritizing needs of program clients
• Attend meetings as program representative
• Perform other duties as required

Qualifications

Required Skills/Abilities:

• Effective oral and written communication skills
• Microsoft Windows environment, database management. and record keeping skills
• Working effectively in a team environment with a customer service focus
• Detail-oriented, accurate, and organized
• Ability to independently work and make decisions as appropriate
• Provide consistent professional service to students, college staff and the public
• Collaborate as a program team member and as a college representative
• Discern sensitive materials and maintain appropriate level of confidentiality
• Work with individuals of varied ethnicities, ages, backgrounds, and abilities in an inclusive manner
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Ability to troubleshoot computer technical issues and maintain data management tools
• Proficient with Microsoft Office Suite, general office equipment and related software

Minimum Qualifications:

• High school graduate or equivalent

AND

• Minimum two years of recent, full-time clerical experience with increasing responsibilities over time in an office setting; clerical or administrative work that includes…