Legal Senior On-Site Service Specialist in Washington

Job Summary

The Legal Senior On-Site Service Specialist provides comprehensive operational support within a legal office environment, including high-volume copy and print services, mail processing, document management, scanning, shipping/receiving, and customer support. This role works closely with legal professionals and executive-level clients, handling confidential and time-sensitive documents while ensuring exceptional customer service, accuracy, and adherence to legal industry standards.

• Operate high-volume duplicating, copying, scanning, and document production equipment
• Perform binding, finishing, and quality control checks on legal documents
• Handle highly confidential and time-sensitive legal documents with accuracy and discretion
• Process incoming and outgoing mail, faxes, shipments, and postage requirements
• Perform shipping and receiving duties, including package tracking and documentation
• Provide maintenance and repair support for customer copier equipment
• Conduct daily inspections of copier equipment and troubleshoot operational issues
• Clear paper jams and coordinate service calls with technicians when necessary
• Manage document scanning, file conversion, file naming, and electronic document processing
• Perform FTP transfers and manage electronic files for printing and distribution
• Create and manage Table of Contents (TOC) pages for electronic files
• Utilize OCR technology to support document searchability and legal workflows
• Format documents, including Excel files, for printing and presentation purposes
• Maintain inventory records and order supplies as needed
• Distribute office supplies, mail, and completed work products throughout the facility
• Calculate job charges and maintain billing and service logs
• Coordinate customer service requests and provide project status updates
• Assist with filing, document archiving, and records management activities
• Support meeting room setups, conference room arrangements, and facility-related tasks
• Assist with office moves, light maintenance, and occasional cleaning duties
• Coordinate off-site projects with BIS or Smart Source vendors
• Provide professional support to legal secretaries, paralegals, associates, partners, project managers, and executive-level clients
• Complete projects accurately while meeting tight deadlines and quality standards
• Perform other duties as assigned

• Excellent customer service and client relationship management skills
• Strong verbal and written communication skills
• Minimum 2 years of experience in the legal industry
• Ability to handle confidential and sensitive information
• Experience with high-volume copy, print, and scanning operations
• Knowledge of document management and advanced workflow processes
• Troubleshooting and problem-solving abilities
• Knowledge of shipping and receiving procedures
• Strong organizational and time management skills
• Ability to work independently and manage multiple priorities
• Technical aptitude with copiers, printers, scanners, and office equipment
• Proficiency with PC applications and Microsoft Office tools
• Experience with OCR, file conversion, and electronic document processing
• Ability to work effectively under pressure and meet strict deadlines
• Related copy/print production experience
• Working knowledge of copier repair and maintenance
• Basic electronics knowledge
• Experience supporting executive-level customers
• Valid driver's license and required auto insurance coverage (if applicable)

High School Diploma or GED required. High School.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing,…