Junior Program Support Specialist

Job Family:

Documentation / Technical Writing (DOC)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

Guidehouse is seeking an Program Support Specialist to provide business and administrative support services in a dynamic federal environment. The successful candidate will support day-to-day office operations, customer service activities, program coordination, and administrative functions while ensuring high-quality service delivery to both internal and external stakeholders.

In this role, you will:

• Provide administrative and operational support for office, department, and program activities.
• Support the planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

• Associate’s degree (AA/AS) in Business Administration, Management, Communications, or a related field.
• Two (2) years of relevant professional experience supporting business operations, administrative services, office management, customer service, or program support activities.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively with team members and stakeholders.

• Experience supporting a federal government agency, preferably the Federal Aviation Administration (FAA).
• Experience developing and maintaining business reports, dashboards, or operational metrics.
• Experience supporting property accountability, asset management, or inventory tracking activities.
• Experience coordinating customer support functions, service requests, or administrative operations.
• Knowledge of records management and document control practices.
• Experience supporting program management offices (PMOs) or operational support functions in a federal environment.

The annual salary range for this position is $57,300.00-$85,900.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident…