Lead Technical Writer

Job Category

Enterprise Technology & Infrastructure

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Hello! We’re the Content Experience team for Agentforce Sales. We are the #1 CRM for sales. We help our customers accelerate growth and boost productivity — from lead management to forecasting to closing revenue. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more.

Our ideal candidate is passionate about creating comprehensive, accurate, and approachable content for Admin, end user, and developer audiences that helps them understand and connect with complex technical subjects. You enjoy digging into what your audience needs to know to succeed, collaborating closely with cross-functional stakeholders, and working with other writers to create great content.

Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

• 8-10+ years of experience documenting software for Admin and end user audiences

• Ability to write accurate, concise, and approachable content

• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle

• Excellent project management skills

• Excellent stakeholder management skills

• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders

• Ability to self-manage and self-prioritize to get alignment

• Ability to quickly learn complex technologies

• High standards of quality and attention to detail

• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare

• Experience with source control software, such as Perforce or Git

• Excellent problem solver

• Excellent communication and interpersonal skills

• Strong advocate for the customer

• Experience working in an Agile development environment

• Experience with Salesforce products

• Experience with AI tools used for content creation or management

• Experience creating API documentation and the ability to read and understand code samples

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights,…