Customer Service Representative; Account Specialist

Overview

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

To learn more about the company, visit us at:

The Account Specialist (Customer Service Representative) at Stella-Jones is responsible for providing high level customer service to our customers by collaboratively working with Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the Stella-Jones team with quotes, scheduling and order entry and other transactions for our Utility company customers across an assigned region.

This is a Monday to Friday onsite role and will be based at our Bellingham manufacturing plant/office, located at 2120 Pacific Street. To learn more about our utility pole and crossarm products you would be supporting (including a 1-minute video overview), visit our product pages:

• (
  
  Note:
  
  Brooks Manufacturing was recently acquired by Stella-Jones)

• Prioritize incoming emails and tasks in order to meet deadlines
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Maintain basic pricing trends within assigned region.
• Works with Sales Support Specialist for Master Data requests
• Communicate with customers primarily via phone and email
• Assist with special projects as needed

• Two (2) or more years of customer service experience required
• B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry preferred
• Proficiency in Microsoft Office (including Excel) required
• SAP (or other ERP system) experience a plus

• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Note:

Employment at Stella-Jones is contingent upon the successful completion of a pre-employment drug test and criminal background check.

As a Stella-Jones team member, you will have access to excellent benefits and incentives including:

• Competitive starting hourly wage for one of these roles: $21.00 to $26.00 an hour
• Annual profit-sharing bonus program (typically paid out in December)
• 401(k) savings plan with excellent Company match (150% on the first 4% deferred)
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
• Dental and Vision coverage
• Life insurance and Accidental Death & Dismemberment (AD&D) policies
• Long-Term Disability Coverage
• Access to a robust employee assistance program
• 2 weeks paid vacation and 9 holidays
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled