Customer Service Account Associate

Job Overview

At T-Mobile, we invest in you! As an Account Associate you will provide inbound customer support and build lasting relationships. Start your career at $20.83
/hour – and earn up to $30
/hour in your first year through performance milestones.

After 60 days of successful training, qualified Experts may transition to a hybrid work schedule while continuing to grow within a team‑focused environment.

• Demonstrate adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using training tools, resources, and personal expertise.
• Meet departmental productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and progress within T‑Mobile.

• Onsite position.
• High School Diploma or GED (Required).
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint).
• Basic proficiency with email, chat systems, online forms, and cloud‑based tools (e.g., Google Workspace, Microsoft Teams).
• Minimum age 18 and legal authorization to work in the United States.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.