Customer Service Representative

Company Description

National Safety Inc is a trusted supplier of personal protective equipment (PPE) with three locations across Washington State:
Kent, Bellingham, and Vancouver. We are dedicated to providing high-quality safety solutions and exceptional service to protect workers and workplaces. Our mission is to prioritize safety while ensuring customer satisfaction through our comprehensive product offerings. Join a team committed to creating safer environments for all.

This is a full-time, on-site role for a Customer Service Representative based in Bellingham, WA. The successful candidate will handle a variety of customer-facing tasks, including responding to inquiries, assisting with orders, managing customer accounts, and resolving issues to ensure a positive customer experience. Responsibilities also include maintaining accurate records, ensuring customer satisfaction, and collaborating with internal teams to address customer needs effectively.

The role requires strong communication skills and a proactive approach to problem‑solving.

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Understanding of Customer Experience and ability to deliver an excellent customer journey
• Strong communication and interpersonal skills
• Ability to manage multiple tasks efficiently and resolve customer concerns in a professional manner
• Previous experience in customer service or a related field is preferred
• High school diploma or equivalent; additional education or training in customer service is an advantage