AFT , Associate Director for Orca Operations

About The College

Whatcom Community College (WCC) is a public associate and applied baccalaureate degree granting institution with an accomplished faculty and staff who serve 7,604 students annually on its beautiful 72-acre campus in Bellingham, Washington.

Whatcom Community College (WCC) is a public associate and applied baccalaureate degree granting institution with an accomplished faculty and staff who serve 7,604 students annually on its beautiful 72-acre campus in Bellingham, Washington.

Whatcom offers transfer degrees, applied baccalaureate degrees, professional and technical training programs, basic education, job skills, and community and continuing education classes. Programs and courses are offered through in-person, hybrid, and online modalities to promote access for a diverse student population.

The College is committed to equal opportunity and believes diversity of experiences and cultures enrich our campus community. The College is accredited by The Northwest Commission on Colleges and Universities. For more information about WCC, please visit (Use the "Apply for this Job" box below)..edu

Whatcom's campus is located in Bellingham (population 95,960). Bellingham showcases a strong commitment to education and is regularly rated on "best of the Northwest" lists. Bellingham is midway between Seattle, WA and Vancouver, B.C. Canada.

The city is surrounded by the rural landscape of Whatcom County (population 226,850), which is home to a thriving network of farms and scenic wilderness. As you explore our community, you'll discover historic neighborhoods, waterfront cities, farmlands and mountain towns all within a few dozen miles of each other. Bellingham and Whatcom County are known for their outdoor activities. Whether your idea of fun is visiting galleries, watching live theater, kayaking, hiking, snowboarding, or unwinding with a good book, you'll love Bellingham and Whatcom County.

To learn more about Bellingham, please visit: http://.org

Position Title:

Associate Director for Orca Central Operations

Classification: AFT Staff

FTE: 1.0

Schedule:

40 hours/week, Monday-Friday 8 AM-5 PM. Occasional evening work may be required and scheduled in advance.

FLSA Status:
Overtime Eligible

Grant Funded:
No

This position plays a critical role in supporting the daily operations of Orca Central, WCC's Student Support and Welcome Center. The role provides direct supervision, training, coaching, and troubleshooting support for front-line staff, ensuring high-quality, student-centered service for prospective, new, and continuing students throughout the enrollment process.

The position provides on-the-spot support to students, addressing immediate needs and provides referrals to admissions, advising, registration, financial aid, and other student services. This role responds to inquiries across multiple communication channels and collaborates with campus partners to resolve student issues.

• The Associate Director for Orca Central Operations reports to the Dean for Enrollment Management.
• This position provides direct leadership and supervision to the Program Coordinator, Program Specialist 2 and student positions.

• Supervises, trains, and cross-trains front-line staff to provide accurate, consistent, and student-centered enrollment support in Orca Central.
• Ensures exceptional customer service by coaching staff and supporting positive interactions with prospective students, current students, community members, faculty, staff, and campus partners.
• Guides and supports students through each stage of the enrollment process, resolving complex issues and removing barriers to enrollment and student success.
• Oversees the flow of students within Orca Central, ensuring timely referrals and seamless coordination with Admissions, Advising, Registration, Financial Aid, Running Start, and other student service areas.
• Recruits, hires, trains, supervises, schedules, and evaluates student employees and other staff, fostering a collaborative, high-performing team environment.
• Builds and maintains collaborative partnerships across enrollment services to improve communication, streamline processes, and enhance the student experience.
• Provides oversight and direction to staff responsible for the Orca Central email and voicemail inboxes, ensuring timely, accurate handling of inquiries and appropriate routing for specialized assistance.
• Enter students' math and English placement information into ctcLink, ensuring accuracy, completeness, and timely processing.
• Manages and coordinates campus-wide student communications through CRM systems and other digital communication platforms to support timely delivery of tuition and registration reminders, advising updates, and critical College announcements and events.
• Supports the Executive Director for IDEA in planning and delivering innovative and interactive new student orientation…