Loan Servicing Team Lead

Loan Servicing Team Lead

First Fed Bellingham, Washington, United States

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula.

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years - many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds - our diversity makes us stronger. Join our award-winning team!

Optimism :
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative :
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect :
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth :
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership :
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Organize, coordinate, and provide technical guidance and expertise in the daily servicing of commercial and/or consumer and mortgage loans. Provide guidance, training, and technical expertise to other members in the Loan Servicing Department with day-to-day activities in accordance with established guidelines and determine appropriate courses of action. Maintain positive, professional, and cooperative relationships and communication with all staff. Perform various tasks as assigned in order to service internal and external customers.

Provide support of sales and service efforts designed to retain existing customer relationships and enable growth of new relationships. Ensure sustained profitable growth through support of the bank’s deposit, loan, and fee income goals.

• Lead the day-to-day activities in Loan Servicing.
• Process assigned, complex loan boardings, quality control reviews, file maintenance requests and payoffs accurately and efficiently and within specified service level agreement time frames.
• Process customer account requests including posting of payments, providing payoff quotes, tax, and insurance payments, and releasing secured collateral.
• Process specialized loans, complex transactions, or servicing functions.
• Balance the GL on a daily and monthly basis.
• Provide support, guidance and coaching to the loan servicing staff to effectively service all types of loans.
• Develop advanced-level user skills for Cleartouch and related lending interfaces for Consumer, Mortgage and Commercial Loans.
• Direct workload assignments to direct reports with fairness and objectivity, fostering a collaborative team environment.
• Provide support to Loan Servicing Manager and perform delegated tasks on a backup basis.
• Participate in the management of project tasks and duties to support the bank’s future goals for growth.
• Perform quality control audits on newly funded loans and file maintenance.
• Assist in providing new hire and on-going training for loan servicing staff, working closely with the Loan Servicing Manager to identify training opportunities and needs.
• Assist internal and external customers with complex inquiries via phone, email or in person.
• Research and respond to customer inquiries or concerns in a timely manner.
• Provide outstanding customer service to internal and external customers in a courteous and…