Patient Access Representative - Cardiology

Patient Access Representative - Cardiology

Full Time, 1.00 FTE, Day position. Salary range: $23.16 – $31.26.

Assists in coordinating activities between scheduling, insurance verification and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

• Pre-registers/registers patients with accurate patient demographic and financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

• High School Diploma Preferred or equivalent.
• Minimum of 1 year
  
  Required:
  
  Medical office or related customer service experience.
• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook.

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time‑sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. Joseph Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker must have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Peace Health offers a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan with employer matching, paid time off, employer‑paid life and disability insurance with additional buy‑up coverage options, tuition and continuing education reimbursement, wellness benefits, and an expanded EAP and mental health program.

Please email Jen Worthington or call 360‑448‑0542 for additional information or questions.

We are an Equal Opportunity Employer. EEO, affirmative action, and disability policies in accordance with applicable local, state, or federal laws.