Program Assistant

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Regular - Full Time Bellingham, WA, US

Salary Range: $20.12 To $23.46 Hourly

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

RESPONSIBLE TO:Team Lead and Program Director

MAJOR DUTIES: This support member to the team is responsible for organizing, coordinating and monitoring all nonclinical operations under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and clients, deescalating situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to question; maintaining accounting and budget records for client and program expenditures;

and operating and coordinating the management information system. In fulfilling these duties, the incumbent performs the following duties independently:

• Prepare the monthly staff work schedule and recommend and revise policies and procedures pertaining to these schedules in accordance with labor contract agreements.
• Maintain records of time staff worked and leavetime.
• Maintain and review with the team leader the unit budget for operation of the facility and assure that all purchases of supplies and equipment remain within that budget.
• Order and maintain unit supplies, equipment, and furniture; arrange for repairof office furniture and equipment; record mileage logged on program vehicles;and arrange for maintenance of program vehicles.
• Assist nurses in ordering medication for clients from pharmacies according to state purchasing regulations.
• Record admissions and discharges to provide a source of information for statistical reports.
• Maintain client charts according to the standards of the Joint Commission on Accreditation of Healthcare Organizations and other certifying bodies, including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor ACT clinical charts in coordination with the team leader, to assure that they are being maintained in accordance with unit policies and procedures.
• Inform and consult with staff for the proper maintenance of clinical charts and conduct in-service training for staff regarding clinical charting requirements.
• Type letters, memos, and reports using word-processing equipment.
• Prepare letters to request medical records and client authorizations and maintain log of requests and records received.
• Design and maintain forms to obtain and maintain insurance information regarding all clients.
• Collect necessary data and prepare reports.
• Sort, route, and prioritize incoming mail with distribution to appropriate staff.
• Greet people at headquarters and answer telephone calls including performing the following: (1) triage and coordinate communication between the team and clients; (2) get answers to questions for clients, families, community resources, and agencies; (3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available; (4) attend to symptomatic behavior (shouting and pacing) of clients who come into the ACT office for appointments with staff or of those who come in without a clear purpose (persons without something to do or who come in because of distress);
  
  and (5) decide when and how quickly to refer calls to other staff.
• Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that areout of the ordinary for that particular client.
• Manage and operate a system to disperse money to clients…