Night Audit

We strive to operate a hotel where every guest wants to stay, and every associate wants to work. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the well-being in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY:

This is a hybrid position, with PM shift And Night audit. The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and responding to all guests' needs safely and promptly to ensure complete satisfaction. Front desk position is a front-line position, where you will greet the guest and get them checked in.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into the hotel following established procedures, including but not limited to ensuring all necessary information is received and entered into the computer

Provides superior service to our customers (internal and external) at all times and follows the company’s etiquette guidelines as mandated in the employee handbook

Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations

Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches

Acts as hotel system/operation and emergency liaison during night hours and performs all guest service functions

Runs various computer reports at the beginning and end of each shift

Takes payments, posts charges, enters amounts into computer, and balances accounts at the end of each shift

Answers a variety of questions from guests, and handles routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members

Maintains knowledge of daily activities in and around the hotel/ resort area Handles emergencies that arise when on duty alone, notifying appropriate personnel

Assists in general maintenance and inventory of Front Office equipment and supplies

Performs other related duties as assigned by management

QUALIFICATIONS:

Commitment to excellence and high standards

Basic typing skills with computer data entry experience

Basic reading, spelling, and math skills

Ability to converse clearly and comfortably with many different types of people

Ability to deal courteously and efficiently with customers and other personnel

Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area Excellent customer service skills

Ability to understand and follow written and verbal instructions

Professional appearance and demeanor

Bilingual skills a plus

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience

Requires a minimum of one year of hotel audit experience

COMPETENCIES:

Quality-Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Quantity-Meets productivity standards;
Completes work in timely manner;
Strives to increase productivity;
Works quickly.

Safety and Security-Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

Attendance/Punctuality-Is consistently at work and on time;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.

Dependability-Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, and reach

Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment

Occasionally required to lift/push/carry items up to 25 lbs.

SALARY: $20.50 - $21

HOURS:

11PM - 7AM / 3 PM to 11

PM BENEFITS:

Medical, Dental, and Vision Insurance Voluntary Short-Term and Long-Term Disability Company paid Basic Life and AD&D Insurance
401(k) with Company match

Paid Time Off and State required sick pay8 Paid Holidays Hotel discounts by brand

Employee shift meal
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