Craft Onboarding Coordinator

Job Summary

The Craft Onboarding Coordinator is responsible for supporting the onboarding efforts for craft applicants/new hires/rehires/transfers once an offer has been accepted, coordinating necessary employee onboarding activities and other post-offer/pre-employment/pre-access activities. This role will deliver exceptional customer service and reliable answers to candidates, employees, and people managers, as well as execute efficient processes resulting in a consistent and seamless applicant/new hire/transfer experience.

Essential Functions

* Actively supports the Company's commitment to safety and its "Core Values".

* Represents the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics".

* Supports craft applicants/new hires/rehires/transfers through their onboarding/testing/training activities once an offer has been extended and accepted.

* Completes high quality, timely, consistent, and accurate execution of work and ensures compliance for onboarding activities while assisting new hires/rehires/transfers through the process.

* Ensures candidates complete the electronic onboarding process in a timely manner.

* Answers questions, provides HRIS system assistance, and follows up as needed to ensure all requirements are completed.

* Facilitates key in-person onboarding activities, including day one sessions, completion of required forms, and documentation collection.

* Supports the timely flow of onboarding information by routing completed documents to the applicable Shared Services teams and providing materials to Field Operations, as needed.

* Ensures full compliance with Company and federal onboarding requirements, including reviewing documents and completing the I‑9 verification.

* Where applicable, schedules and coordinates drug tests, identifying drug testing sites near the candidate's current location, when needed, and moving them through the process in a timely manner.

* May schedule and coordinate pre-employment/pre-access medical tests/requirements as necessary, including pulmonary function tests (PFT), fit tests (mask fitting), audiograms, fit for duty exams, physicals, etc.

* Coordinates Matrix-specific, pre-access safety and/or other client-specific training with operations management and the HSE department, as needed.

* Supports employees through all onboarding steps and provides clear, reliable assistance.

* Collaborates proactively with HR, HSE and Operations and other internal partners to ensure timely and professional delivery.

* With a focus on continuous improvement, proposes solutions and ideas to find more efficient ways to deliver onboarding support to craft new hires/rehires and operations.

* Maintains confidentiality and privacy of any personal or sensitive data in all interactions.

* Performs other responsibilities as required or assigned.

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Qualifications

* 3+ years' office/administrative support or customer service experience; knowledge of principles and practices in Human Resources and Construction Industry strongly preferred.

* Bilingual Spanish/English skills highly preferred.

* Excellent computer skills, including MS Word, Excel, and Outlook; previous HRIS database experience preferred.

* Excellent oral, written and interpersonal communication skills; excellent organizational and time management skills.

* Ability to maintain confidentiality a must.

* Strong detail orientation; must have the ability to prioritize work and meet deadlines.

* Passion for delivering excellent customer service with focused attentiveness and responsiveness to customer needs.

* Ability to work well under pressure and maintain a positive attitude.

* Ability to work overtime, including occasional evenings and weekends, as needed

* Ability to travel to project sites, as needed.

Washington law requires pay information in job postings. The typical hiring range for this position in Washington is shown below. The pay rate will depend on the successful candidate's qualifications and prior experience,…