Helpdesk Technician

Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’ solutions portfolio connects users to the Word and to their communities.

Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona and Puebla, Mexico.

About The Role:

The IT Operations team covers employee support (traditional helpdesk), networking, as well as application and server administration. As a Senior IT Operations Technician, you will be responsible for managing assigned tickets, maintaining applications, and improving processes and procedures across the systems you support.

NOTE:

This is a hybrid position (3 days in the office) and the applicant must be able to work from our Mexico City offices.

Responsibilities:

• Triaging and solving tickets

• Managing assigned applications (e.g. Jira, Manage Engine Endpoint Central, Google Workspace)

• Upgrading and implementing new technologies as assigned

Requirements:

• Advanced English Skills (Writing and Communication).

• Demonstrated experience supporting users on technical issues (service desk or equivalent experience).

• Functional understanding of core IT technologies: networking, server administration, application management, and directory services.

• Experience solving unexpected tickets without a pre-defined solution.

• Passion for improving the systems and processes around you.

• Desire to be challenged with new technologies.

Preferred Experience:

• A+ Certification strongly preferred

• Powershell scripting.

• Active Directory management.

• Exchange Online Administration.

• SAML/SCIM Configuration.

• Competitive family medical, dental, vision, and life insurance

• 3 company-paid holidays per year in addition to regular holidays

• 4 days of paid time off (PTO) per year

• Paid time off (PTO) on your birthday

• Law benefits (15-day Christmas bonus, vacation days established by law, 25% vacation bonus)

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