L3 Network Support Engineer - Hybrid

Fusion Tek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small‑to‑mid‑size businesses.

We are looking for a Tier 3 Support Engineer who embodies teamwork, a growth mindset, integrity, and ownership. The role is hybrid, primarily remote, with occasional onsite travel to client locations in Seattle and surrounding areas.

• Act as the ultimate escalation point, serving as the senior technical resource for Level 1 and Level 2 help‑desk technicians, resolving complex tickets efficiently and mentoring junior staff.
• Advanced network management: troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
• Infrastructure troubleshooting: diagnose and resolve high‑level system, server, and network outages, ensuring maximum uptime and minimal business disruption.
• Strategic implementation: assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
• Documentation & best practices: maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

• 3–5+ years of hands‑on networking and advanced IT support, ideally within a Managed Service Provider (MSP) environment.
• Candidate must reside in the greater Seattle area.

• CompTIA Network+ (required) and Cisco CCNA or equivalent (preferred, or earned within 6 months of hire).
• CompTIA Security+, Fortinet NSE4+, Sonic Wall SNSA.
• Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102).

• Practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management (e.g., Fortinet, Sonic Wall, Cisco, or Meraki).
• Experience with Datto Networking (APs, switches) is a major advantage.
• Ability to recover client data during outages and manage high‑pressure disaster recovery scenarios.
• Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus.
• Deep knowledge of Windows Server, Active Directory, Microsoft 365, and virtualization (VMware / Hyper‑V).
• Working knowledge of Microsoft Azure and/or AWS.

• Proven ability to work independently in a hybrid environment.
• Strong communication, time management, and proactive collaboration skills.
• Ability to explain complex technical concepts to non‑technical users with clarity and empathy.
• Exceptional written and verbal communication.

• 💰 Competitive salary: $85k – $95k/year.
• 🎯 Quarterly bonus eligibility: earn up to 4% each quarter by meeting departmental KPIs and metrics.
• 🏥 Comprehensive coverage: medical, dental, and vision.
• 📈 401(k) plan with 4% company matching and immediate vesting.
• 🌴 Generous PTO, paid company holidays, dedicated birthday PTO, and additional floating holidays.
• 📚 Educational reimbursement for certification tests and access to company‑supplied training resources, with a salary increase after successful certification.
• 📱 Monthly cell phone stipend to support connectivity needs.
• 🤝 Team culture: fun events and opportunities to connect with colleagues.